Collections Specialist
This role involves managing and prioritizing a portfolio of invoices that are 90100+ days past due. The position requires a dedicated individual to conduct manual collections outreach through daily email communication and outbound phone calls. All customer interactions, payment commitments, and follow-up actions must be documented within D365 and Sage. Responsibilities
Manage and prioritize a portfolio of 90100+ day past-due invoices. Conduct manual collections outreach through daily email communication and outbound phone calls. Document all customer interactions, payment commitments, and follow-up actions within D365 and Sage. Research account histories, verify balances, and identify billing discrepancies. Collaborate with internal teams such as Accounts Receivable, Customer Service, and Sales to resolve invoice or payment issues. Provide professional, customer-focused service while driving timely payment resolution. Generate weekly status updates, aging reports, and progress summaries for management review. Recommend accounts for escalation when necessary, including payment plans or holds. Essential Skills
Collection and Accounts Receivable experience. Previous collections experience with a proven record of resolving aged receivables. Strong customer service and communication skills, both written and verbal. Proficiency using Microsoft Dynamics 365 (D365) and Sage for AR, invoicing, and account documentation. Ability to manage a high volume of accounts with accuracy, professionalism, and persistence. Strong organizational skills and a proactive approach to follow-up. Ability to work independently and meet strict deadlines. This position requires working on-site five days a week. This is a Contract position based out of Halethorpe, MD. The pay range for this position is $27.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). This is a fully onsite position in Halethorpe, MD. This position is anticipated to close on Feb 13, 2026.
This role involves managing and prioritizing a portfolio of invoices that are 90100+ days past due. The position requires a dedicated individual to conduct manual collections outreach through daily email communication and outbound phone calls. All customer interactions, payment commitments, and follow-up actions must be documented within D365 and Sage. Responsibilities
Manage and prioritize a portfolio of 90100+ day past-due invoices. Conduct manual collections outreach through daily email communication and outbound phone calls. Document all customer interactions, payment commitments, and follow-up actions within D365 and Sage. Research account histories, verify balances, and identify billing discrepancies. Collaborate with internal teams such as Accounts Receivable, Customer Service, and Sales to resolve invoice or payment issues. Provide professional, customer-focused service while driving timely payment resolution. Generate weekly status updates, aging reports, and progress summaries for management review. Recommend accounts for escalation when necessary, including payment plans or holds. Essential Skills
Collection and Accounts Receivable experience. Previous collections experience with a proven record of resolving aged receivables. Strong customer service and communication skills, both written and verbal. Proficiency using Microsoft Dynamics 365 (D365) and Sage for AR, invoicing, and account documentation. Ability to manage a high volume of accounts with accuracy, professionalism, and persistence. Strong organizational skills and a proactive approach to follow-up. Ability to work independently and meet strict deadlines. This position requires working on-site five days a week. This is a Contract position based out of Halethorpe, MD. The pay range for this position is $27.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). This is a fully onsite position in Halethorpe, MD. This position is anticipated to close on Feb 13, 2026.