Credit And Collections Specialist
The Credit and Collections Specialist is responsible for performing the daily Credit/Collections functions. Contacts delinquent accounts for payment and prepare related reports. Responsibilities include applying sound Credit & Collections practices to ensure minimal bad debt exposure, maintaining aging at an acceptable level in line with company objectives, leading the collection of all past due accounts for the portfolio assigned by contacting customers to ensure prompt payment of all invoices, recommending action on delinquent accounts by analyzing paying practices of customers, minimizing past due receivables, open chargebacks, bad debt & DSO, updating sales and management on past-due accounts by providing specific updates for each customer, resolving invoice and statement issues and ensuring all accounts are up to date by reconciling monthly, maintaining a strong and effective working relationships with sales and the sales operations group for timely resolution of billing issues, assisting in projects and audits as required, maintaining accurate customer files and keeping track of name and address changes, processing past-due accounts with an outside collection agency, writing up accounting adjustments on a daily and monthly basis, recommending credit line adjustments by evaluating customer records, purchase activity, and payment history, verifying accuracy of charges and correcting account errors by reviewing purchasing documentation and contacting customers, maintaining customer confidence by keeping information confidential, assessing credit worthiness of accounts, process credit applications, and preparing special aging reports by collecting, analyzing, and summarizing account information and trends. Qualifications Education & Experience includes a related degree or equivalent work experience with a High School diploma or GED required, 3+ years of experience working in Business-to-Business Credit and Collections, previous experience with JD Edwards preferred, food service industry experience is a plus, and telemarketing and customer service experience a plus. Personal & Professional Skills include excellent research skills and ability to resolve chargeback issues, operates as a team-oriented problem solver who takes ownership of their work, strong knowledge of MS Office, especially Excel, excellent verbal and written communication skills, personable positive demeanor and the ability to interact with all levels, detail-oriented with strong follow-up, time management, multitasking skills while handling frequent interruptions, ability to manage high-volume emails & calls (30 to 40 calls daily and manage 3,000 accounts), meets deadlines, follows through on commitments and delivers on promises, able to deliver excellent customer service at all levels, externally and internally, strive for continuous improvement, generate original, creative ideas to improve processes, able to express ideas clearly and logically, information management, computer competency, excellent analytical skills, collaboration, and self-starter. Farmer Brothers is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Farmer Brothers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Farmer Brothers are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Farmer Brothers will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
The Credit and Collections Specialist is responsible for performing the daily Credit/Collections functions. Contacts delinquent accounts for payment and prepare related reports. Responsibilities include applying sound Credit & Collections practices to ensure minimal bad debt exposure, maintaining aging at an acceptable level in line with company objectives, leading the collection of all past due accounts for the portfolio assigned by contacting customers to ensure prompt payment of all invoices, recommending action on delinquent accounts by analyzing paying practices of customers, minimizing past due receivables, open chargebacks, bad debt & DSO, updating sales and management on past-due accounts by providing specific updates for each customer, resolving invoice and statement issues and ensuring all accounts are up to date by reconciling monthly, maintaining a strong and effective working relationships with sales and the sales operations group for timely resolution of billing issues, assisting in projects and audits as required, maintaining accurate customer files and keeping track of name and address changes, processing past-due accounts with an outside collection agency, writing up accounting adjustments on a daily and monthly basis, recommending credit line adjustments by evaluating customer records, purchase activity, and payment history, verifying accuracy of charges and correcting account errors by reviewing purchasing documentation and contacting customers, maintaining customer confidence by keeping information confidential, assessing credit worthiness of accounts, process credit applications, and preparing special aging reports by collecting, analyzing, and summarizing account information and trends. Qualifications Education & Experience includes a related degree or equivalent work experience with a High School diploma or GED required, 3+ years of experience working in Business-to-Business Credit and Collections, previous experience with JD Edwards preferred, food service industry experience is a plus, and telemarketing and customer service experience a plus. Personal & Professional Skills include excellent research skills and ability to resolve chargeback issues, operates as a team-oriented problem solver who takes ownership of their work, strong knowledge of MS Office, especially Excel, excellent verbal and written communication skills, personable positive demeanor and the ability to interact with all levels, detail-oriented with strong follow-up, time management, multitasking skills while handling frequent interruptions, ability to manage high-volume emails & calls (30 to 40 calls daily and manage 3,000 accounts), meets deadlines, follows through on commitments and delivers on promises, able to deliver excellent customer service at all levels, externally and internally, strive for continuous improvement, generate original, creative ideas to improve processes, able to express ideas clearly and logically, information management, computer competency, excellent analytical skills, collaboration, and self-starter. Farmer Brothers is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Farmer Brothers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Farmer Brothers are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Farmer Brothers will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.