Director, Digital Solutions
Gilead Sciences, Inc., Foster City, California, United States, 94420
**Shape the Future of Digital Health at Gilead** **About the Role** We are seeking a Director, Digital Solutions to design and execute a strategy that transforms patient awareness, access, and adherence through frictionless digital experiences. This is a high-impact, enterprise-wide role requiring strategic leadership, cross-functional collaboration, and the ability to influence at all levels **Key Responsibilities** **Strategy & Vision** * Define and own a digital health roadmap targeting friction points across the patient journey—from awareness and diagnosis to treatment and adherence.* Align solutions with brand imperatives to drive market growth, awareness, and adherence.* Shape and communicate how the organization embeds AI across our digital ecosystem to deliver actionable insights and personalized customer experiences**Innovation & Implementation** * Lead breakthrough digital health initiatives that improve outcomes and experiences while ensuring compliance with regulatory and data integrity standards.* Scope and prioritize use cases for coverage, reimbursement, and digital access for HCPs and patients.* Translate business needs into clear requirements and partner with internal teams and external vendors for execution.**Enterprise CX Leadership** * Champion enterprise-wide CX transformation, including Voice of Customer (VoC) programs, journey mapping, and CX measurement frameworks.* Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, Compliance, and third-party partners to develop SOPs, rollout strategies, and technical roadmaps.**HealthTech Leadership** * Drive adoption of emerging health technologies and AI-powered platforms that enhance patient engagement, telehealth capabilities, and personalized care.Join us in building a new strategic pillar—**Digital Health & AI Strategy**—that will redefine patient and customer experiences across the healthcare ecosystem.
This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Health, and AI Strategy.
The team will proactively address industry dynamics, access challenges, and friction points—ensuring customers, patients, and internal teams (e.g. Brand & Market Access) receive seamless support while driving measurable business value. * **Market Access Expertise:** Deep knowledge of coverage, reimbursement, trade operations, pricing, and drug distribution pathways.* **Customer Experience Acumen:** Familiarity with CX metrics (CES, CSAT, NPS) and processes (journey mapping, VoC programs).* **Digital & Health Tech Background:** Proven experience in health tech, digital solutions, and mobile experiences; ability to write clear business requirements.* **AI Strategy Expertise:**Demonstrated ability to define and execute AI strategies - including GEO, market content automation, and market research - while continuously assessing how emerging AI capabilities are transforming healthcare and shaping digital innovation.* **Leadership Skills:** Executive presence with strong influencing, communication, and negotiation skills.* **Strategic & Analytical Thinking:** Ability to synthesize data and make actionable recommendations.* **Regulatory Knowledge:** Deep understanding of FDA regulations and US pharma marketing compliance.**Experience:** 8–10 years in pharma/biotech/life sciences; #J-18808-Ljbffr
This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Health, and AI Strategy.
The team will proactively address industry dynamics, access challenges, and friction points—ensuring customers, patients, and internal teams (e.g. Brand & Market Access) receive seamless support while driving measurable business value. * **Market Access Expertise:** Deep knowledge of coverage, reimbursement, trade operations, pricing, and drug distribution pathways.* **Customer Experience Acumen:** Familiarity with CX metrics (CES, CSAT, NPS) and processes (journey mapping, VoC programs).* **Digital & Health Tech Background:** Proven experience in health tech, digital solutions, and mobile experiences; ability to write clear business requirements.* **AI Strategy Expertise:**Demonstrated ability to define and execute AI strategies - including GEO, market content automation, and market research - while continuously assessing how emerging AI capabilities are transforming healthcare and shaping digital innovation.* **Leadership Skills:** Executive presence with strong influencing, communication, and negotiation skills.* **Strategic & Analytical Thinking:** Ability to synthesize data and make actionable recommendations.* **Regulatory Knowledge:** Deep understanding of FDA regulations and US pharma marketing compliance.**Experience:** 8–10 years in pharma/biotech/life sciences; #J-18808-Ljbffr