Job summary
We have a fantastic opportunity to join our IT Service team as an IT Service Desk Analyst! This is a great role in which to begin a career in IT Support. This role is based from our Colchester office, and supports users nationwide with 1st and 2nd line IT support. Practice Plus Group is the UK’s leading independent provider of NHS services to patients in secure environments (prisons, immigration removal centres and non-custodial services) and Integrated Urgent Care – NHS 111, Out-of-Hours (OOH) and Clinical Assessment Centres (CAS).
Main duties of the job
As our new IT Service Desk Analyst, some of your duties will include:
Providing 1st and 2nd line support to users nationally — assisting those working in prisons, non-custodial services and central functions
Assisting users via phone and self-service tickets
Resolving a range of software issues, including Windows, SysmOne, and hardware issues such as network problems and printer installation
Escalating to 3rd line support as required
Ensuring customers are updated on their issue and providing a resolution as quickly as possible
If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, including internal and external options for development and learning.
We also offer:
Company pension scheme
25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
An extensive range of wellbeing and lifestyle benefits
Discounts on shopping and leisure activities
Support to grow in your role and continue your professional development
Excellent long-term career prospects
24/7 employee assistance helpline and financial assistance when you need it
Hours and salary
This is a full-time role, 37.5 hours per week, between 07:30 – 18:00, Monday–Saturday. Shifts are on a weekly rota to ensure core hours are covered. Salary: £27,972 per annum.
How will we support you?
Robust induction. Everybody has career coaching conversations to support personal and professional growth with access to higher learning and training opportunities. Our bespoke Learning Management System supports addressing learning needs.
Candidates are required to have a legal right to work in the UK and, due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
About us
Practice Plus Group’s purpose is to unlock your best work life and we stand by our core values:
We treat patients and each other as we would like to be treated
We act with integrity
We embrace diversity
We strive to do things better together
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for fair and inclusive healthcare access for all.
As our new IT Service Desk Analyst, you will Have a keen interest in IT and demonstrate a passion for a career in this area
Have good working knowledge of MS Office and operating systems
Have excellent communication and customer service skills
Any IT support experience would be beneficial
Job description
Job responsibilities
We have a fantastic opportunity to join our IT Service team as an IT Service Desk Analyst! This is a great role in which to begin a career in IT Support! This role is based from our Colchester office, and supports users nationwide with 1st and 2nd line IT support.
Practice Plus Group is the UK’s leading independent provider of NHS services to patients in secure environments, immigration removal centres (IRCs) and non-custodial services, and Integrated Urgent Care – NHS 111, Out-of-Hours (OOH) and Clinical Assessment Centres (CAS). Hours:
This is a full-time role, 37.5 hours per week, between 07:30 - 18:00, Monday-Saturday. Shifts are on a weekly rota to ensure core hours are covered.
Salary:
The salary for this role is £27,972 per annum. How will we support you? Robust Induction Everybody has career coaching conversations to support personal and professional growth with access to higher learning and training opportunities Our bespoke Learning Management System to address your learning needs Candidates are required to have a legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Practice Plus Group Address: Unit 4 Brunel Court, Brunel Way, Colchester Business Park, Colchester, Essex, CO4 9FG Employer’s website: https://practiceplusgroup.com/our-jobs/join-our-team/
#J-18808-Ljbffr
We have a fantastic opportunity to join our IT Service team as an IT Service Desk Analyst! This is a great role in which to begin a career in IT Support. This role is based from our Colchester office, and supports users nationwide with 1st and 2nd line IT support. Practice Plus Group is the UK’s leading independent provider of NHS services to patients in secure environments (prisons, immigration removal centres and non-custodial services) and Integrated Urgent Care – NHS 111, Out-of-Hours (OOH) and Clinical Assessment Centres (CAS).
Main duties of the job
As our new IT Service Desk Analyst, some of your duties will include:
Providing 1st and 2nd line support to users nationally — assisting those working in prisons, non-custodial services and central functions
Assisting users via phone and self-service tickets
Resolving a range of software issues, including Windows, SysmOne, and hardware issues such as network problems and printer installation
Escalating to 3rd line support as required
Ensuring customers are updated on their issue and providing a resolution as quickly as possible
If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, including internal and external options for development and learning.
We also offer:
Company pension scheme
25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
An extensive range of wellbeing and lifestyle benefits
Discounts on shopping and leisure activities
Support to grow in your role and continue your professional development
Excellent long-term career prospects
24/7 employee assistance helpline and financial assistance when you need it
Hours and salary
This is a full-time role, 37.5 hours per week, between 07:30 – 18:00, Monday–Saturday. Shifts are on a weekly rota to ensure core hours are covered. Salary: £27,972 per annum.
How will we support you?
Robust induction. Everybody has career coaching conversations to support personal and professional growth with access to higher learning and training opportunities. Our bespoke Learning Management System supports addressing learning needs.
Candidates are required to have a legal right to work in the UK and, due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
About us
Practice Plus Group’s purpose is to unlock your best work life and we stand by our core values:
We treat patients and each other as we would like to be treated
We act with integrity
We embrace diversity
We strive to do things better together
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for fair and inclusive healthcare access for all.
As our new IT Service Desk Analyst, you will Have a keen interest in IT and demonstrate a passion for a career in this area
Have good working knowledge of MS Office and operating systems
Have excellent communication and customer service skills
Any IT support experience would be beneficial
Job description
Job responsibilities
We have a fantastic opportunity to join our IT Service team as an IT Service Desk Analyst! This is a great role in which to begin a career in IT Support! This role is based from our Colchester office, and supports users nationwide with 1st and 2nd line IT support.
Practice Plus Group is the UK’s leading independent provider of NHS services to patients in secure environments, immigration removal centres (IRCs) and non-custodial services, and Integrated Urgent Care – NHS 111, Out-of-Hours (OOH) and Clinical Assessment Centres (CAS). Hours:
This is a full-time role, 37.5 hours per week, between 07:30 - 18:00, Monday-Saturday. Shifts are on a weekly rota to ensure core hours are covered.
Salary:
The salary for this role is £27,972 per annum. How will we support you? Robust Induction Everybody has career coaching conversations to support personal and professional growth with access to higher learning and training opportunities Our bespoke Learning Management System to address your learning needs Candidates are required to have a legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Practice Plus Group Address: Unit 4 Brunel Court, Brunel Way, Colchester Business Park, Colchester, Essex, CO4 9FG Employer’s website: https://practiceplusgroup.com/our-jobs/join-our-team/
#J-18808-Ljbffr