Salary
Salary*:
$40,000 - $55,000 *Dependent upon qualifications This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.
Benefits We offer a comprehensive benefits package to support our employees and their families.
Excellent health/dental benefits from BCBS
Vision benefits
401(k) with company matching
Unlimited mobile phone plan
10 days\' vacation, 7 days sick time
Bonuses and salary increase potential via our certifications plan
We do cool work here, defying expectations by simply being who we are - each of us makes an impact.
Essential Functions
IT support relating to technical issues involving Microsoft's core business applications and operating systems
Monitoring and support of Azure Backups
Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security
Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
Consistently documenting changes and updates to client environments
Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages
Additional responsibilities
Resolute dedication to unparalleled customer service
Fast turnaround of client requests
Ability to work in a team and communicate effectively
Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Escalate service requests appropriately
Responsible for entering all time and expenses as they occur
Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
Enhancing customer relations
Interpret and discuss information with others and regularly provide and recommend actions involving complex issues
Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions
Other duties as assigned
Requirements
Associates or bachelor\'s degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support.
CompTIA Security+ Certification
Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
Office 365 Administration
Windows 10/11 Administration
Incredible customer service skills
Ability to work independently and a strong desire for personal and professional development
Ability to identify and evaluate trends in industry best practices and policies
All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.
Optional / Desired
Network+ Certification
ConnectWise and Kaseya Knowledge
Windows Server 2008R2, 2012R2, 2016 Administration
Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNA
Network technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC tunneling
Microsoft MCSE
Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.
#J-18808-Ljbffr
Salary*:
$40,000 - $55,000 *Dependent upon qualifications This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.
Benefits We offer a comprehensive benefits package to support our employees and their families.
Excellent health/dental benefits from BCBS
Vision benefits
401(k) with company matching
Unlimited mobile phone plan
10 days\' vacation, 7 days sick time
Bonuses and salary increase potential via our certifications plan
We do cool work here, defying expectations by simply being who we are - each of us makes an impact.
Essential Functions
IT support relating to technical issues involving Microsoft's core business applications and operating systems
Monitoring and support of Azure Backups
Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security
Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
Consistently documenting changes and updates to client environments
Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages
Additional responsibilities
Resolute dedication to unparalleled customer service
Fast turnaround of client requests
Ability to work in a team and communicate effectively
Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Escalate service requests appropriately
Responsible for entering all time and expenses as they occur
Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
Enhancing customer relations
Interpret and discuss information with others and regularly provide and recommend actions involving complex issues
Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions
Other duties as assigned
Requirements
Associates or bachelor\'s degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support.
CompTIA Security+ Certification
Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
Office 365 Administration
Windows 10/11 Administration
Incredible customer service skills
Ability to work independently and a strong desire for personal and professional development
Ability to identify and evaluate trends in industry best practices and policies
All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.
Optional / Desired
Network+ Certification
ConnectWise and Kaseya Knowledge
Windows Server 2008R2, 2012R2, 2016 Administration
Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNA
Network technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC tunneling
Microsoft MCSE
Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.
#J-18808-Ljbffr