IT Service Desk Analyst
Our client is seeking an IT Service Desk Analyst to provide high-quality, front-line technology support while growing into a more strategic, business-facing IT role over time. This is an opportunity for a motivated, hands-on support professional who is comfortable owning day-to-day operations today and eager to expand their impact through process improvement, reporting, and cross-functional collaboration. The ideal candidate brings strong technical fundamentals, a customer-first mindset, and a genuine interest in learning how IT enables the broader business.
This role is onsite in Portland, Oregon.
IT Service Desk Analyst Responsibilities
Deliver consistent, high-quality IT support to onsite and remote users, including hardware provisioning, account management, and business application support.
Manage and optimize the service desk platform, including ticket queues, workflows, access controls, integrations, and overall user experience.
Act as a liaison between IT and business teams by communicating clearly, managing escalations, and ensuring issues are resolved in line with service level expectations.
Monitor service trends and performance metrics, producing reports and insights to support operational decision-making and continuous improvement.
Maintain IT assets and workplace technology resources, including endpoints, licenses, and lifecycle tracking, while supporting IT service documentation and catalogs.
IT Service Desk Analyst Qualifications
3–5 years of hands‑on experience in an IT service desk or end‑user support environment with exposure to structured IT processes.
Strong working knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and common business applications.
Experience working with service desk platforms, asset management processes, and IT service reporting; familiarity with ITIL practices is preferred.
Demonstrated ability to troubleshoot, triage, and resolve complex technical issues while managing competing priorities.
Strong communication skills and a growth‑oriented mindset, with interest in expanding into more strategic, business‑facing IT responsibilities over time.
Benefits Benefits are available to eligible full‑time employees and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an Equal Opportunity Employer and participates in E‑Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.
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This role is onsite in Portland, Oregon.
IT Service Desk Analyst Responsibilities
Deliver consistent, high-quality IT support to onsite and remote users, including hardware provisioning, account management, and business application support.
Manage and optimize the service desk platform, including ticket queues, workflows, access controls, integrations, and overall user experience.
Act as a liaison between IT and business teams by communicating clearly, managing escalations, and ensuring issues are resolved in line with service level expectations.
Monitor service trends and performance metrics, producing reports and insights to support operational decision-making and continuous improvement.
Maintain IT assets and workplace technology resources, including endpoints, licenses, and lifecycle tracking, while supporting IT service documentation and catalogs.
IT Service Desk Analyst Qualifications
3–5 years of hands‑on experience in an IT service desk or end‑user support environment with exposure to structured IT processes.
Strong working knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and common business applications.
Experience working with service desk platforms, asset management processes, and IT service reporting; familiarity with ITIL practices is preferred.
Demonstrated ability to troubleshoot, triage, and resolve complex technical issues while managing competing priorities.
Strong communication skills and a growth‑oriented mindset, with interest in expanding into more strategic, business‑facing IT responsibilities over time.
Benefits Benefits are available to eligible full‑time employees and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an Equal Opportunity Employer and participates in E‑Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.
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