Our client is seeking a Bilingual Support Desk Analyst to join their team! This position is located in Miami, Florida.
Duties
Provide staff with IT related support in person, via email, chat, remote control, and phone Perform provisioning, deployment, and support of computers, accessories, and mobile devices Participate in our Configuration and Asset Management processes to ensure computers are well managed throughout their lifecycle Participate in support coverage during business hours as well as after-hours Participate in desk moves, computer and software deployments, and support team projects Monitor the IT Support ticket queue and ensure all requests for service are handled in a timely basis while maintaining a high level of customer satisfaction Create documentation to be published in a variety of formats that will assist users Work as a team member in coordination with IT Support Team Desired Skills/Experience
1+ years minimum Support Desk experience or equivalent experience preferred Competency in supporting the Microsoft Office suite Ability to troubleshoot, research, and resolve challenging technical issues Have working knowledge of IT networking technologies Ability to create and maintain documentation that can be used by others Must demonstrate a high level of professionalism when working with the user base, up to and including C-level executives Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations Detailed understanding of the Windows operating systems 10 and iOS devices from a detailed support level Skilled in configuring, deploying, and troubleshooting a variety of PC hardware Capable of self-managing assignments with little supervision Ability to complete tasks on-time, and report conflicting priorities Must have the desire and motivation to help people in a courteous, efficient, effective manner, even when working in difficult situations against tight deadlines Must be able to communicate technical support information clearly and effectively to non-technical staff verbally over the phone, in person, and in written form Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between
$21.00
and
$30.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
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Provide staff with IT related support in person, via email, chat, remote control, and phone Perform provisioning, deployment, and support of computers, accessories, and mobile devices Participate in our Configuration and Asset Management processes to ensure computers are well managed throughout their lifecycle Participate in support coverage during business hours as well as after-hours Participate in desk moves, computer and software deployments, and support team projects Monitor the IT Support ticket queue and ensure all requests for service are handled in a timely basis while maintaining a high level of customer satisfaction Create documentation to be published in a variety of formats that will assist users Work as a team member in coordination with IT Support Team Desired Skills/Experience
1+ years minimum Support Desk experience or equivalent experience preferred Competency in supporting the Microsoft Office suite Ability to troubleshoot, research, and resolve challenging technical issues Have working knowledge of IT networking technologies Ability to create and maintain documentation that can be used by others Must demonstrate a high level of professionalism when working with the user base, up to and including C-level executives Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations Detailed understanding of the Windows operating systems 10 and iOS devices from a detailed support level Skilled in configuring, deploying, and troubleshooting a variety of PC hardware Capable of self-managing assignments with little supervision Ability to complete tasks on-time, and report conflicting priorities Must have the desire and motivation to help people in a courteous, efficient, effective manner, even when working in difficult situations against tight deadlines Must be able to communicate technical support information clearly and effectively to non-technical staff verbally over the phone, in person, and in written form Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between
$21.00
and
$30.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
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