Financial Aid Officer - Enrollment and Retention | Financial Aid Office

* Responsible for advising in person, via phone, and email for an assigned subset of students, equating to approximately 25 percent of financial aid applicants.* Each work week, serve as the walk-in counselor for a half-day shift.* Develop and conduct financial aid presentations for various prospective and current student groups.* Review verification worksheets, tax documents, and other forms to perform federally-regulated verification.* Review various documents for student eligibility, including marriage certificates, birth certificates, citizenship documentation, etc.* Review reports regarding various aspects of student eligibility, including students close to federal loan limits, one semester only students, changes to residency status, and others.* Exercise sound professional judgment within federal guidelines when processing extenuating circumstance requests, dependency overrides, and other professional judgment requests.* Revise financial aid when students receive outside funding.* Process various reports to monitor financial aid eligibility and make appropriate adjustments to financial aid. These include changes to loan eligibility, enrollment changes, etc.* Determine student eligibility and award FFWS grants both in PeopleSoft and the FFWS data system.* Determine student eligibility and award the FFWS stipend in PeopleSoft.* Report grades, credits, and credentials in the FFWS database for both fall and spring terms.* Assist UW-Whitewater FFWS Office with student mentorship, when possible.* Process fund requests and conduct reconciliation of all FFWS funds received and disbursed.* Report financial aid pre-award and post-award data and academic information in the FFWS database system.* Assist with developing policies and procedures manual to ensure compliance of all federal, state, and institutional programs/aid using the NASFAA Compliance Engine.* Research federal regulations using U.S. Department of Education websites, handbooks, NASFAA, WASFAA, FSA Knowledge Center, and other Department of Education publications.* Prepare for and actively participate in staff meetings.* Participate in professional development opportunities to maintain professional knowledge and share this knowledge with the entire office staff.* Maintain operational knowledge of financial aid systems, including NSLDS, COD, FAFSA Partner Portal, etc.* Bachelor’s Degree required.* Previous professional work experience in higher education student services* Knowledge of or ability to learn and understand Title IV federal financial aid regulations and related resources.* Minimum of two years of direct, programmatic experience in student financial aid administration, including knowledge of and experience working with federal and state regulations and aid programs, file review/verification, and Federal Student Aid systems (COD, NSLDS, FSA Partner Connect/FAFSA Partner Portal, etc.).* Experience with integrated student information systems, preferably PeopleSoft Campus Solutions, and ImageNow document imaging system.* Master’s degree in higher education administration or related field.* Excellent customer service and verbal/written communication skills, including the ability to exercise tact and discretion when dealing with students, families, and staff.* Ability to work independently under moderate supervision and work cooperatively with others as an effective team member.* Thorough attention to detail.* Organized and able to exercise time management skills.* Basic mathematical computation skills.* Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.* Ability to interact respectfully and collaborate with people from diverse socioeconomic, cultural, and ethnic backgrounds, including students, parents, staff, and faculty.* Willingness and ability to be an active participant in following applicable safety rules and regulations, including necessary training and drills. #J-18808-Ljbffr