Senior AI Insights & CX Strategy Consultant

A leading insurance firm in Columbus, OH is seeking a professional for a pivotal role focused on improving customer experiences through data analytics. You will lead cross-functional initiatives and establish KPI frameworks while supporting decision-making strategies. The position requires 5-7+ years of experience in data-driven customer experience roles, along with proficiency in analytical tools like SQL and Power BI. This role offers competitive benefits and the opportunity to impact customer service quality significantly. #J-18808-Ljbffr