Overview
As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field. Summary The E-Commerce Manager's role focuses on keeping customers satisfied with the company's services through managing the success and efficiency of all delivery processes and procedures. This includes but is not limited to: employee management, ensuring state and company compliance is maintained, maintaining METRC accuracy and working with inventory during audits, tracking and reporting sales metrics, managing customer satisfaction, and holding personnel accountable. The E-Commerce Manager will have direct oversight of all the applicable roles within the E-Commerce department. Essential Duties and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned. Oversee and account for all aspects of the marijuana delivery program. Schedule and create PAR levels for staffing based on fluctuating demand. Assess customer engagement, optimize the tech and workflow to minimize cancellation, wait time and customer frustration. Work with the Fleet Manager to monitor delivery vehicle conditions and provide regular maintenance and washes. Monitor the transactions made by the department looking for errors or discrepancies that could impact the general inventory or METRC accuracy. Check body cam footage on a weekly basis for compliance and training purposes. Delete footage regularly; ensuring adequate storage. Provide constant and consistent feedback to upper management regarding profitability or problems in the department. Provide feedback to marketing regarding sales or promotions that would benefit the delivery department. Ensure the department is properly opened and closed at the start and end of each day. Enforce company policies and attendance guidelines for all delivery agents. Communicate with technology providers to ensure accurate product and pricing information is displayed on the website. Create and maintain SOPs for delivery and pickup activities and tasks. Oversee accident and incident response plans, facilitate investigations, and plan ahead for possible security concerns. Empower the team by providing clear direction and ongoing coaching and support. Maintain the highest level of presentation, customer service, and compassion to all customers. Stay informed and knowledgeable about state and local laws, regulations, and industry news. Comply with all HR policies including confidentiality and non-disclosure. Assist with the implementation of company policies, standard operating procedures and performance standards. Maintain a clean and organized work environment. Daily compliance with Company policies including, but not limited to, state/local regulation compliance, security protocols, access protocols, dress code, and work schedules. Supervisory Responsibilities
Manages 4 subordinate supervisors who supervise a total of 20+ employees in the E-Commerce Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Competencies
To perform the job successfully, an individual should demonstrate the following competencies: Analytical Continuous Learning Job Knowledge Use of Technology Design Problem Solving Customer Service Communications Cooperation Oral Communication Teamwork Written Communication Change Management Delegation Leadership Managing People Quality Management Business Acumen Conflict Resolution Impact & Influence Recruitment & Staffing Cost Consciousness Ethics Strategic Thinking Adaptability Achievement Focus Dependability Initiative Innovation Judgement Planning/Organizing Safety and Security Qualifications
Education and/or Experience: Bachelor\'s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: Proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and industry-specific software. Certificates, Licenses, Registrations
Must be 21 years of age or older. Must possess a valid Nevada driver’s license and a clean driving history. NV State Agent Card Required. OSHA 30 Required (company paid) to be completed within 6 months of hiring. Benefits
Health, dental, and vision insurance offered 401k retirement plan Employee discount Early access to your wages ahead of payday Cancer and Critical Illness Insurance Life Insurance All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, gender identity, disability status or protected veteran status. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone’s direct deposit information, and their banking login and password. Planet 13’s Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.
#J-18808-Ljbffr
As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field. Summary The E-Commerce Manager's role focuses on keeping customers satisfied with the company's services through managing the success and efficiency of all delivery processes and procedures. This includes but is not limited to: employee management, ensuring state and company compliance is maintained, maintaining METRC accuracy and working with inventory during audits, tracking and reporting sales metrics, managing customer satisfaction, and holding personnel accountable. The E-Commerce Manager will have direct oversight of all the applicable roles within the E-Commerce department. Essential Duties and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned. Oversee and account for all aspects of the marijuana delivery program. Schedule and create PAR levels for staffing based on fluctuating demand. Assess customer engagement, optimize the tech and workflow to minimize cancellation, wait time and customer frustration. Work with the Fleet Manager to monitor delivery vehicle conditions and provide regular maintenance and washes. Monitor the transactions made by the department looking for errors or discrepancies that could impact the general inventory or METRC accuracy. Check body cam footage on a weekly basis for compliance and training purposes. Delete footage regularly; ensuring adequate storage. Provide constant and consistent feedback to upper management regarding profitability or problems in the department. Provide feedback to marketing regarding sales or promotions that would benefit the delivery department. Ensure the department is properly opened and closed at the start and end of each day. Enforce company policies and attendance guidelines for all delivery agents. Communicate with technology providers to ensure accurate product and pricing information is displayed on the website. Create and maintain SOPs for delivery and pickup activities and tasks. Oversee accident and incident response plans, facilitate investigations, and plan ahead for possible security concerns. Empower the team by providing clear direction and ongoing coaching and support. Maintain the highest level of presentation, customer service, and compassion to all customers. Stay informed and knowledgeable about state and local laws, regulations, and industry news. Comply with all HR policies including confidentiality and non-disclosure. Assist with the implementation of company policies, standard operating procedures and performance standards. Maintain a clean and organized work environment. Daily compliance with Company policies including, but not limited to, state/local regulation compliance, security protocols, access protocols, dress code, and work schedules. Supervisory Responsibilities
Manages 4 subordinate supervisors who supervise a total of 20+ employees in the E-Commerce Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Competencies
To perform the job successfully, an individual should demonstrate the following competencies: Analytical Continuous Learning Job Knowledge Use of Technology Design Problem Solving Customer Service Communications Cooperation Oral Communication Teamwork Written Communication Change Management Delegation Leadership Managing People Quality Management Business Acumen Conflict Resolution Impact & Influence Recruitment & Staffing Cost Consciousness Ethics Strategic Thinking Adaptability Achievement Focus Dependability Initiative Innovation Judgement Planning/Organizing Safety and Security Qualifications
Education and/or Experience: Bachelor\'s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: Proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and industry-specific software. Certificates, Licenses, Registrations
Must be 21 years of age or older. Must possess a valid Nevada driver’s license and a clean driving history. NV State Agent Card Required. OSHA 30 Required (company paid) to be completed within 6 months of hiring. Benefits
Health, dental, and vision insurance offered 401k retirement plan Employee discount Early access to your wages ahead of payday Cancer and Critical Illness Insurance Life Insurance All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, gender identity, disability status or protected veteran status. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone’s direct deposit information, and their banking login and password. Planet 13’s Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.
#J-18808-Ljbffr