Planet 13 Holdings, Inc. is hiring: Guest Relations Specialist in Las Vegas

Overview Planet 13 is a top Las Vegas dispensary that provides quality recreational cannabis, cannabis extracts, and infused products at competitive prices and with knowledgeable service. Summary The Guest Relations Specialist welcomes on-site visitors, determines the nature of their business, and announces visitors to the appropriate personnel. The Guest Relations Specialist provides exceptional customer service, manages client inquiries, and ensures a welcoming and informative experience for all visitors. Educates customers about products, maintains compliance with industry regulations, and fosters positive relationships to enhance customer satisfaction and loyalty. Must have open availability. Essential Duties and Responsibilities Greet all customers in a friendly, welcoming manner. Provide accurate wait times and monitor waiting lists. Monitor visitor access and issue passes when required. Accurate and timely data entry of patient and/or customer profiles. Maintain working knowledge of cannabis and retail products. Survey guests on how they found us. Perform clerical duties as needed, such as filing, photocopying, and collating. Create an exceptional customer service experience with guests. Comply with HR policies including confidentiality and non-disclosure. Assist with the implementation of company policies, standard operating procedures, and performance standards. Maintain a clean and organized work environment. Daily compliance with company policies including state/local regulation compliance, security protocols, access protocols, dress code, and work schedules. This job has no supervisory responsibilities. Competencies Continuous Learning: Seeks feedback and pursues training opportunities to improve performance. Job Knowledge: Demonstrates required skills and keeps abreast of developments. Use of Technology: Utilizes technology to increase productivity and stays up to date. Problem Solving: Works well in group problem solving and handles emotional topics appropriately. Customer Service: Manages difficult or emotional customer situations and solicits feedback to improve service. Communications: Communicates clearly in writing and verbally; listens effectively. Cooperation: Builds positive working relationships and supports teammates. Oral and Written Communication Teamwork: Balances team and individual responsibilities and supports team goals. Business Acumen: Understands business implications of decisions. Ethics and Personal Appearance: Demonstrates integrity and professional presentation. Attendance/Punctuality; Dependability; Initiative; Judgment; Planning/Organizing; Quality; Safety and Security. Qualifications Must complete OSHA 10 Industry Training within 6 months of hire (company paid). Education and/or Experience: High school diploma or GED; or 1–3 months related experience and/or training; or an equivalent combination of education and experience. Language Skills: Ability to read and interpret documents; write routine reports; and speak effectively before groups of customers or employees. Mathematical Skills: Ability to perform basic arithmetic, including using units of American money, weight, volume, and distance. Reasoning Ability: Ability to apply common sense understanding to carry out detailed or simple instructions and solve problems. Computer Skills: Basic computer skills are required. Certificates, Licenses, Registrations: Must be 21 years of age or older; NV State Agent Card required; OSHA 10 required (company paid) to be completed within 6 months of hiring. Physical Demands and Work Environment Physical Demands: Regularly sit; use hands to finger, handle, or feel; talk or hear. Requires reaching with hands and arms; may require standing, walking, stooping, kneeling, crouching, or crawling. May lift up to 50 pounds. Visual requirements include close and distance vision. Work Environment: Most conditions are moderate; may be exposed to hot/cold or humid conditions and moderate noise. EEO Statement All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, gender identity, disability status or protected veteran status. The Company will consider qualified applicants, including those with criminal histories, in compliance with applicable laws. Note: Job postings and related content are subject to change. If you feel you have been targeted by a scam, contact local law enforcement. Planet 13 holdings details and related roles are listed on the company site. This description reflects the role of Guest Relations Specialist in Las Vegas, NV. #J-18808-Ljbffr