Overview
Responsibilities
A client with Kforce is seeking a Social Media Community Manager to join their team in San Diego, CA. This role supports its Consumer Group Corporate Communications team and the TurboTax brand's social media platforms. Summary: We are seeking a dynamic and creative Social Media Community Manager to join our team. This role is perfect for someone who has deep subject matter expertise and proven experience building and nurturing online communities, driving positive word of mouth and building positive brand sentiment. The ideal candidate thrives in a fast-paced environment and has proven experience with analytics, VOC monitoring and reporting, and deep platform experience on Reddit, TikTok, Instagram, X and Threads.
Responsibilities
Actively engage with consumers across key social channels (e.g., Reddit, TikTok, Instagram, X and Threads) on behalf of the client's brand to drive positive WOM and build positive brand sentiment
Work cross-functionally with agency partners and internal stakeholders from marketing, communications, and customer care
Leverage social listening tools like BrandWatch to synthesize key themes, trends and takeaways from social VOC for the clients and key competitors to provide updates to senior leadership
Work effectively, as needed, with senior leadership to handle crises and high-profile issues deftly, protecting and furthering company and brand reputation
Draw out key insights from top-performing content, platform trends, and customer conversation themes; conceptualize and optimize content accordingly
Support the brand social channels, including posting, monitoring and engaging on behalf of the brand
Actively seek out underpriced opportunities that inserts the clients into culture conversations that drive relevancy
Provide strategic recommendations on how the clients can win on social media against a variety of cohorts and new platforms
Requirements
4+ years of experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders
Expert of social media usage, platforms, and community management best practices
Experience engaging audiences on social platforms including Reddit
Skilled writer with experience across a diverse portfolio of brands and channels
Proficiency in Canva, Adobe Creative Suite (Photoshop, Premiere Pro, After Effects, etc.), or equivalent creative tools
Comfortable and confident appearing on camera and directing self-shot or lo-fi content
Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories
Experience publishing across all major social media platforms for a brand
Excellent communication skills
Attention to detail, critical-thinker, and problem-solver
Heart for the customer
Collaborative self-starter
Salary/pay: The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
Benefits: We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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Responsibilities
Actively engage with consumers across key social channels (e.g., Reddit, TikTok, Instagram, X and Threads) on behalf of the client's brand to drive positive WOM and build positive brand sentiment
Work cross-functionally with agency partners and internal stakeholders from marketing, communications, and customer care
Leverage social listening tools like BrandWatch to synthesize key themes, trends and takeaways from social VOC for the clients and key competitors to provide updates to senior leadership
Work effectively, as needed, with senior leadership to handle crises and high-profile issues deftly, protecting and furthering company and brand reputation
Draw out key insights from top-performing content, platform trends, and customer conversation themes; conceptualize and optimize content accordingly
Support the brand social channels, including posting, monitoring and engaging on behalf of the brand
Actively seek out underpriced opportunities that inserts the clients into culture conversations that drive relevancy
Provide strategic recommendations on how the clients can win on social media against a variety of cohorts and new platforms
Requirements
4+ years of experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders
Expert of social media usage, platforms, and community management best practices
Experience engaging audiences on social platforms including Reddit
Skilled writer with experience across a diverse portfolio of brands and channels
Proficiency in Canva, Adobe Creative Suite (Photoshop, Premiere Pro, After Effects, etc.), or equivalent creative tools
Comfortable and confident appearing on camera and directing self-shot or lo-fi content
Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories
Experience publishing across all major social media platforms for a brand
Excellent communication skills
Attention to detail, critical-thinker, and problem-solver
Heart for the customer
Collaborative self-starter
Salary/pay: The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
Benefits: We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
#J-18808-Ljbffr