Job Overview
A client with Kforce is seeking a Social Media Community Engagement Manager to join their team in Mountain View, CA. This role supports the Consumer Group Corporate Communications team and the client's brands' social media platforms. We are looking for a dynamic, creative manager with deep subject‑matter expertise and proven experience building and nurturing online communities, driving positive word of mouth, and building brand sentiment. The ideal candidate thrives in a fast‑paced environment and has experience with analytics, VOC monitoring, reporting, and platform expertise on Reddit, TikTok, Instagram, X, and Threads.
Responsibilities
Actively engage with consumers across key social channels (e.g., Reddit, TikTok, Instagram, X and Threads) on behalf of the client brand to drive positive WOM and build positive brand sentiment. Work cross‑functionally with agency partners and internal stakeholders from marketing, communications, and customer care.
Work effectively, as needed, with senior leadership to handle crises and high‑profile issues deftly, protecting and furthering company and brand reputation.
Leverage social listening tools like BrandWatch to synthesize key themes, trends and takeaways from social VOC for the client and key competitors to provide updates to senior leadership; draw out key insights from top‑performing content, platform trends, and customer conversation themes; conceptualize and optimize content accordingly.
Support the brand social channels, including posting, monitoring, and engaging on behalf of the brand.
Provide product support, elevate customer service requests and be the first line of help and defense for the customer.
Provide strategic recommendations on how the client can win on social media against a variety of cohorts and new platforms.
Qualifications
Minimum 4 years of experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders.
Expertise in social media usage, platforms, and community management best practices.
Experience engaging audiences on social platforms including Reddit.
Skilled writer with experience across a diverse portfolio of brands and channels.
Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories.
Experience publishing across all major social media platforms for a brand.
Excellent communication skills.
Attention to detail, critical thinker, and problem solver.
Heart for the customer.
Collaborative self‑starter.
Weekend availability; work may be required during high peak business seasons.
Pay The pay range is the lowest to highest compensation we reasonably and in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. The range may be modified in the future.
Benefits We offer comprehensive benefits including medical, dental, and vision insurance; HSA; FSA; 401(k); and life, disability, and ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Additional Information This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Responsibilities
Actively engage with consumers across key social channels (e.g., Reddit, TikTok, Instagram, X and Threads) on behalf of the client brand to drive positive WOM and build positive brand sentiment. Work cross‑functionally with agency partners and internal stakeholders from marketing, communications, and customer care.
Work effectively, as needed, with senior leadership to handle crises and high‑profile issues deftly, protecting and furthering company and brand reputation.
Leverage social listening tools like BrandWatch to synthesize key themes, trends and takeaways from social VOC for the client and key competitors to provide updates to senior leadership; draw out key insights from top‑performing content, platform trends, and customer conversation themes; conceptualize and optimize content accordingly.
Support the brand social channels, including posting, monitoring, and engaging on behalf of the brand.
Provide product support, elevate customer service requests and be the first line of help and defense for the customer.
Provide strategic recommendations on how the client can win on social media against a variety of cohorts and new platforms.
Qualifications
Minimum 4 years of experience in a community management or similar role, with a proven track record of analyzing social VOC and developing insightful, actionable reports for senior leaders.
Expertise in social media usage, platforms, and community management best practices.
Experience engaging audiences on social platforms including Reddit.
Skilled writer with experience across a diverse portfolio of brands and channels.
Experience using social listening tools (e.g., Brandwatch) to track and monitor trends and themes in social conversations around brands and product categories.
Experience publishing across all major social media platforms for a brand.
Excellent communication skills.
Attention to detail, critical thinker, and problem solver.
Heart for the customer.
Collaborative self‑starter.
Weekend availability; work may be required during high peak business seasons.
Pay The pay range is the lowest to highest compensation we reasonably and in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. The range may be modified in the future.
Benefits We offer comprehensive benefits including medical, dental, and vision insurance; HSA; FSA; 401(k); and life, disability, and ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Additional Information This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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