Overview
Job ID 23045: Call Center Financial Representative – Bilingual: Spanish/English Location: Tampa, 33610 – This position is onsite Pay: $20.00 per hour Type: Contract, until 6/19/2026. May be extended or go perm based on business needs Schedule: Must be open department hours, Monday-Saturday. M-F, 7:00 AM to 8:00 PM EST; Saturdays, 8:00 AM to 1:00 PM EST. Typically (1) day off during the week. Schedules will be put out every (2) weeks and may fluctuate Training schedule: M-F, 8:00 AM to 5:00 PM EST for 10 days Start date: 3/19/2026 Summary: Most of these calls will be how to navigate the mobile application and verifying members. Responsibilities
Deliver prompt, accurate, and confidential member support by handling high-volume (55+) inbound calls and providing professional, efficient service. (Average call time is 7 minutes) Process a wide range of financial transactions, including withdrawals, loan payments, transfers, account maintenance, and data corrections. Educate members and prospects on available products and services while assessing membership eligibility and resolving inquiries or concerns. Maintain awareness of call center performance expectations, demonstrating patience, adaptability, and strong multitasking in a fast-paced environment. Complete required compliance and training programs, including BSA/AML, FACT Act Red Flag, and ongoing professional development activities. Nice to have
Financial institution experience Requirements
Must be bilingual: Spanish/English Must have recent call center customer service experience in a fast-paced work environment on back-to-back calls Must be flexible and able to work required department hours Must have no previous commitments, booked travel, or expected absences Employer will perform Spanish assessment Background check required Drug screening required High school diploma or equivalent required
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Job ID 23045: Call Center Financial Representative – Bilingual: Spanish/English Location: Tampa, 33610 – This position is onsite Pay: $20.00 per hour Type: Contract, until 6/19/2026. May be extended or go perm based on business needs Schedule: Must be open department hours, Monday-Saturday. M-F, 7:00 AM to 8:00 PM EST; Saturdays, 8:00 AM to 1:00 PM EST. Typically (1) day off during the week. Schedules will be put out every (2) weeks and may fluctuate Training schedule: M-F, 8:00 AM to 5:00 PM EST for 10 days Start date: 3/19/2026 Summary: Most of these calls will be how to navigate the mobile application and verifying members. Responsibilities
Deliver prompt, accurate, and confidential member support by handling high-volume (55+) inbound calls and providing professional, efficient service. (Average call time is 7 minutes) Process a wide range of financial transactions, including withdrawals, loan payments, transfers, account maintenance, and data corrections. Educate members and prospects on available products and services while assessing membership eligibility and resolving inquiries or concerns. Maintain awareness of call center performance expectations, demonstrating patience, adaptability, and strong multitasking in a fast-paced environment. Complete required compliance and training programs, including BSA/AML, FACT Act Red Flag, and ongoing professional development activities. Nice to have
Financial institution experience Requirements
Must be bilingual: Spanish/English Must have recent call center customer service experience in a fast-paced work environment on back-to-back calls Must be flexible and able to work required department hours Must have no previous commitments, booked travel, or expected absences Employer will perform Spanish assessment Background check required Drug screening required High school diploma or equivalent required
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