Resident Relations Manager - Marietta & Smyrna, GA
Independence Realty Trust Inc., Smyrna, Georgia, us, 30081
The Multi-Site Resident Relations Manager is responsible for building and maintaining strong relationships with the residents of multiple apartment communities in their assigned portfolio. You will handle resident issues and escalations, work with the General Manager and other departments to ensure the best resident experiences possible, and coordinate and participate in resident events and activities. Your goal is to achieve high satisfaction scores, high lease renewal rates, robust resident events, activities, a positive social media presence, and word of mouth advertising.
A Typical Day
Serve as the primary point of contact for the residents of multiple apartment communities and provide them with exceptional resident service.
Resolve resident issues and complaints in a timely and professional manner and escalate them to the General Manager or other departments as needed.
Work with the General Manager and other departments to ensure that the communities are well-maintained, and attractive and that the residents’ needs and expectations are met.
Oversee resident retention and renewal process.
Solicit feedback from residents and monitor satisfaction scores and trends.
Promote lease renewals and referrals among residents and prospects.
Maintain courteous, helpful demeanor with owners, residents, prospective residents, co-workers, vendors, etc.
What We Need From You
Bachelor’s degree or equivalent experience in customer service, hospitality, or related field.
A minimum of 3 years of experience as a relations manager, customer service manager, or similar role in apartment communities or other service-oriented industries.
Proficiency in Microsoft Office and property management software.
Must have a valid Driver’s License and dependable transportation.
Ability to travel, day travel and overnight, up to 15%.
What IRT Living Offers
Medical, Dental and Vision Insurance for individual and/or family
Stock Awards granted in first year – All employees are owners of IRT
Discounted rent available
3 weeks of Paid Time Off days (PTO) in first year
10 Paid Holidays
100% company paid Long-Term Disability, Life and AD&D Insurance
100% company match on employee 401k contributions; up to 4% of salary
Staff Appreciation events and many other company celebrations
We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.
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A Typical Day
Serve as the primary point of contact for the residents of multiple apartment communities and provide them with exceptional resident service.
Resolve resident issues and complaints in a timely and professional manner and escalate them to the General Manager or other departments as needed.
Work with the General Manager and other departments to ensure that the communities are well-maintained, and attractive and that the residents’ needs and expectations are met.
Oversee resident retention and renewal process.
Solicit feedback from residents and monitor satisfaction scores and trends.
Promote lease renewals and referrals among residents and prospects.
Maintain courteous, helpful demeanor with owners, residents, prospective residents, co-workers, vendors, etc.
What We Need From You
Bachelor’s degree or equivalent experience in customer service, hospitality, or related field.
A minimum of 3 years of experience as a relations manager, customer service manager, or similar role in apartment communities or other service-oriented industries.
Proficiency in Microsoft Office and property management software.
Must have a valid Driver’s License and dependable transportation.
Ability to travel, day travel and overnight, up to 15%.
What IRT Living Offers
Medical, Dental and Vision Insurance for individual and/or family
Stock Awards granted in first year – All employees are owners of IRT
Discounted rent available
3 weeks of Paid Time Off days (PTO) in first year
10 Paid Holidays
100% company paid Long-Term Disability, Life and AD&D Insurance
100% company match on employee 401k contributions; up to 4% of salary
Staff Appreciation events and many other company celebrations
We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.
#J-18808-Ljbffr