Member Service Representative Ft Collins CO
Ent Credit Union, Fort Collins, Colorado, us, 80523
Ent Credit Union and Wings Credit Union are joining forces in January 2026.
This merger creates more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more — empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking!
To learn more about the merger, please review the information provided with this posting.
Overview The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additionally, the role requires understanding and complying with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards.
Responsibilities
Provide quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, focusing on member retention and acquisition.
Discover and meet member needs by regularly achieving monthly sales standards through product offerings in all areas including, but not limited to, deposit and lending products, credit and debit cards, investments, and business banking.
Meet training requirements and comply with safety and service standards defined in the Credit Union's Policies and Procedures, as well as financial regulations including BSA and CFPB.
Adhere to Bank Secrecy Act policies and procedures and related regulations.
Qualifications Minimum Formal Qualifications for this Position
High School Diploma/G.E.D. or Equivalent.
Required:
6+ months Customer Service experience in Financial Services or Retail Delivery.
Preferred:
6+ months Sales experience.
Technical or Specialized Knowledge/Skills:
Enthusiastic attitude regarding helping our community.
Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities.
Strong attention to detail and accuracy of all transactions.
Professional and courteous communication skills.
Proficient in basic math (addition, subtraction, multiplication, and division).
Comfortable handling physical money with a high level of accuracy with members directly.
Experience with Microsoft Outlook and web-based transactional systems.
Able to use 10-Key by touch is preferred.
Certifications Required:
None
Additional Information The pay range for this position is: $20.62-$21.72 hourly.
This position is eligible for a monthly incentive plan.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.
Benefits
Generous 401(k) match
401k Discretionary Profit Sharing
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term and Long Term Disability
Health Savings Account with company contribution
Employee Assistance Program
Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
Paid Holidays
Tuition Reimbursement
Paid Parental Leave
Notice
This position is anticipated to close on 2/12/2026. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discriminate against employees or applicants for inquiring about, discussing, or disclosing their pay. See 41 CFR 60-1.35(c).
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This merger creates more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more — empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking!
To learn more about the merger, please review the information provided with this posting.
Overview The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additionally, the role requires understanding and complying with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards.
Responsibilities
Provide quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, focusing on member retention and acquisition.
Discover and meet member needs by regularly achieving monthly sales standards through product offerings in all areas including, but not limited to, deposit and lending products, credit and debit cards, investments, and business banking.
Meet training requirements and comply with safety and service standards defined in the Credit Union's Policies and Procedures, as well as financial regulations including BSA and CFPB.
Adhere to Bank Secrecy Act policies and procedures and related regulations.
Qualifications Minimum Formal Qualifications for this Position
High School Diploma/G.E.D. or Equivalent.
Required:
6+ months Customer Service experience in Financial Services or Retail Delivery.
Preferred:
6+ months Sales experience.
Technical or Specialized Knowledge/Skills:
Enthusiastic attitude regarding helping our community.
Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities.
Strong attention to detail and accuracy of all transactions.
Professional and courteous communication skills.
Proficient in basic math (addition, subtraction, multiplication, and division).
Comfortable handling physical money with a high level of accuracy with members directly.
Experience with Microsoft Outlook and web-based transactional systems.
Able to use 10-Key by touch is preferred.
Certifications Required:
None
Additional Information The pay range for this position is: $20.62-$21.72 hourly.
This position is eligible for a monthly incentive plan.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.
Benefits
Generous 401(k) match
401k Discretionary Profit Sharing
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term and Long Term Disability
Health Savings Account with company contribution
Employee Assistance Program
Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
Paid Holidays
Tuition Reimbursement
Paid Parental Leave
Notice
This position is anticipated to close on 2/12/2026. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discriminate against employees or applicants for inquiring about, discussing, or disclosing their pay. See 41 CFR 60-1.35(c).
#J-18808-Ljbffr