Overview
A well-established Napa Valley winery is seeking an experienced Director of Hospitality to lead tasting room operations, guest experience, and on-site sales performance. This dynamic, hands-on leadership role is ideal for a hospitality professional who excels at delivering elevated service while driving revenue growth, membership retention, and team development in a luxury winery setting.
Primary Responsibilities
- Serve as a leader and brand ambassador, delivering exceptional hospitality to a diverse, global guest base
- Drive tasting room sales performance, membership retention, and achievement of individual and team goals
- Lead, coach, and develop hospitality staff with a strong emphasis on sales excellence and guest engagement
- Participate in leadership meetings, contributing ideas and insights to enhance guest experience and operations
- Host daily lineups, reviewing VIP visits and key talking points to ensure consistent, high-quality service
- Lead ongoing wine education and training initiatives to keep the team knowledgeable, engaged, and confident
- Oversee VIP guest experiences and curate personalized visits for top clients
Additional Responsibilities
- Support on-site events as needed
- Maintain strong knowledge of all hospitality roles and assist where necessary
- Ensure tasting room readiness, including glassware inventory, wine stocking, and menu availability
- Partner with leadership to identify supply needs and operational improvements
Please apply directly through this job posting or email your resume to
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