Overview
At Citi, the Office of AI is dedicated to achieving measurable business results by fostering growth, delivering exceptional client and colleague experiences, reinforcing controls, and increasing productivity - all while prioritizing safety, compliance, and responsible innovation. Citi is seeking a visionary Responsible AI Lead who will report directly to Citi's Head of AI. This leader will be instrumental in refining and executing the firm's Responsible AI strategy, playing a pivotal role in shaping the future of AI governance within a global financial powerhouse.
You will develop and implement robust guardrails that enable Citi to harness Generative AI and Agentic AI on a global scale, while maintaining our high standards and strong controls. Drawing on Citi’s proven history of responsibly scaling AI and its growing range of GenAI applications already in production, this leader will significantly strengthen our established governance frameworks to proactively manage emerging challenges posed by autonomous AI systems. This leader will operationalize a unified firmwide strategy by partnering extensively with First Line of Defense (1LOD) leaders from various business units, functions, and technology teams, as well as critical partners in Risk Management (2LOD) and Internal Audit (3LOD).
Citi's unparalleled global footprint spans 180 countries with a physical presence in 94 markets, providing clients with a unique global perspective. This expansive reach presents both unique opportunities and complex challenges in the responsible scaling of AI initiatives. Over 182,000 colleagues have now interacted with our AI tools over 21 million times, and we continue to see adoption rates above 70%. A broad range of specialized generative AI use cases across various business and functional domains are actively delivering quantified business value, and we continue to release more AI capabilities to serve our clients and colleagues. This unique position offers an unparalleled opportunity to influence AI practices on a truly global stage, driving responsible innovation at scale.
An ideal candidate would possess an exceptional blend of real-world experience in AI risk management within banking, significant technical depth in Generative AI, and the strategic vision to anticipate emerging risks and partner effectively with technology teams to implement world-class solutions.
Responsibilities
- Responsible AI Strategy & Framework Design: Enhance and champion Citi's global Responsible AI strategy, extending the ethical principles and business governance standards that serve as the firm's north star for AI innovation. Collaborate with the Second Line of Defense to refine the AI Lifecycle Risk Framework, serving as the primary 1LOD business authority to ensure every AI use case is rigorously risk-assessed, aligned with corporate risk appetite, and approved via a streamlined end-to-end governance process.
- Technology Partnership & Guardrail Implementation: Partner with Citi's technology teams to translate business and functional risk requirements into technical guardrail specifications. Influence the technology roadmap for AI safety capabilities, ensuring automated controls, monitoring systems, and protective measures reflect real-world business needs and regulatory expectations. Collaborate with 3rd party AI vendors to ensure responsible use of AI technology across the firm.
- AI Command Center & Operational Monitoring: Own the business design and operational oversight of the firmwide AI Command Center, driving automated governance and real-time monitoring of model performance, fairness, and compliance embedded into business processes and controls. Provide transparent risk visibility to Business Heads, Risk Officers, and Regulators.
- Regulatory & Policy Engagement: In partnership with Regulatory Management, serve as the central 1LOD executive for AI-related regulatory engagement and primary point of contact for global supervisors. In partnership with Government Affairs, shape the industry dialogue on AI safety and leverage insights from the Agentic AI Center of Excellence to influence public policy and establish Citi as a standard-setter for responsible autonomous agents.
- 1LOD Risk Partnership & Culture: Foster a unified risk culture by partnering with Independent Risk (2LOD) and Internal Audit (3LOD) to identify and remediate control gaps. Drive the adoption of a "Responsible AI" mindset, ensuring robust human-in-the-loop protocols and ethical safeguards as fundamental business requirements.
Qualifications & Experience
- AI Experience: 5+ years of demonstrable AI experience, including Generative AI, Machine Learning, and Agentic AI.
- Risk Experience: 10+ years in Risk Management, Technology Strategy, or Regulatory Compliance within a large global financial institution (G-SIB), or a blend thereof.
- Business-Technology Bridge: Proven ability to translate complex business and regulatory requirements into precise technical specifications, influence technology roadmaps with strategic foresight, and drive the adoption of robust solutions.
- Governance Leadership: Proven track record of designing and implementing enterprise-wide governance frameworks (e.g., SDLC, MRM) and driving their successful adoption across complex, matrixed organizations.
- Technical Fluency: Deep knowledge of the Generative AI landscape (LLMs, Agents) and related compliance challenges (Hallucinations, IP rights, Bias); ability to lead the Agentic AI strategy from a risk governance perspective.
- Regulatory Stature: Extensive experience driving high-stakes conversations with regulatory bodies, proactively shaping internal policy responses, and contributing to external regulation.
- Operational Execution: Demonstrated ability to build end-to-end operational capabilities, define metrics (KPIs/KRIs), and optimize operational flows.
- Thought Leadership: A strong portfolio of publications or presentations demonstrating thought leadership on enterprise AI risk management.
- Education: Bachelor's degree required; Master's/MBA in Business, Engineering, Policy, Law, or Risk Management preferred.
Additional Information
Citi is an equal opportunity employer. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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