Customer Service Representative
Community Choice Financial Family of Brands, Mount Pleasant, South Carolina, United States, 29466
Mt. Pleasant, SC
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Overview Customer Service Representative
TitleMax – Mt. Pleasant, SC
Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Compensation The hourly wage for the position is $14 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits including dental, vision, disability, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free access to mental health resources and life coaching through our Employee Assistance Program.
Discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
Benefits are subject to change and governed by the plan documents; eligibility requirements apply.
What You’ll Do - Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office where applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular in-person attendance, including weekends. A full-time schedule includes a minimum of 40 hours per week.
Store hours and minimum hours may be changed by brand at the Company’s discretion; speak with your recruiter for the most up-to-date requirements.
What We’re Looking For – Qualifications and Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Meticulous attention to detail and the ability to accurately enter data.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Background check required. All background checks are conducted and results are considered in accordance with applicable law.
The ability to meet the physical demands of this position, including standing up to 90% of the time; moving and transporting up to 25 pounds; operating keyboards and other controls.
Nice to Haves - Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, with additional accolades as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025, and as one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands in more than 1,500 stores across 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of duties or requirements. The Company may revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities are intended to illustrate the minimal standards required to perform the position.
The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official emails will originate from the domains @ccfi.com. In-store positions are in-person only.
The Community Choice Financial® Family of Brands is an equal-opportunity employer. Candidates of all backgrounds are encouraged to apply.
#INDMGR
#J-18808-Ljbffr
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Overview Customer Service Representative
TitleMax – Mt. Pleasant, SC
Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Compensation The hourly wage for the position is $14 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits including dental, vision, disability, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free access to mental health resources and life coaching through our Employee Assistance Program.
Discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
Benefits are subject to change and governed by the plan documents; eligibility requirements apply.
What You’ll Do - Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office where applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular in-person attendance, including weekends. A full-time schedule includes a minimum of 40 hours per week.
Store hours and minimum hours may be changed by brand at the Company’s discretion; speak with your recruiter for the most up-to-date requirements.
What We’re Looking For – Qualifications and Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Meticulous attention to detail and the ability to accurately enter data.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Background check required. All background checks are conducted and results are considered in accordance with applicable law.
The ability to meet the physical demands of this position, including standing up to 90% of the time; moving and transporting up to 25 pounds; operating keyboards and other controls.
Nice to Haves - Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, with additional accolades as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025, and as one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands in more than 1,500 stores across 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them.
Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of duties or requirements. The Company may revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities are intended to illustrate the minimal standards required to perform the position.
The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official emails will originate from the domains @ccfi.com. In-store positions are in-person only.
The Community Choice Financial® Family of Brands is an equal-opportunity employer. Candidates of all backgrounds are encouraged to apply.
#INDMGR
#J-18808-Ljbffr