Customer Service Representative - Key Account
MOTUL, Los Angeles, California, United States, 90079
Overview
Job title: Customer Service Representative - Key Account Contract type: Permanent Contract What You’ll Do
Serve as the primary point of contact for key customer accounts, ensuring a high-quality, responsive service experience Manage order entry, proofing, and processing in SAP, ensuring accuracy and timely customer communication Coordinate with internal teams to resolve billing, credit, logistics, or service-related issues efficiently Support the onboarding of new customers, ensuring smooth setup and activation Partner with Sales and Marketing to support promotional initiatives, lead identification, and brand visibility Analyze customer buying patterns and product mix (SKUs) to identify upsell and cross-sell opportunities Maintain accurate records of customer interactions, order status, and account activity Stay informed on industry trends and product developments to provide relevant insights to customers Act as an escalation point for complex account matters, ensuring timely and effective resolution Why join us
Be part of MOTUL’s global legacy of performance, innovation, and passion in the automotive and mobility industry Work in a dynamic, collaborative environment that values teamwork, initiative, and creativity Thrive in a culture that celebrates excellence, continuous learning, and high-performance results Join a team where your work directly impacts customer satisfaction, operational excellence, and brand reputation What You Bring
Academic background in Business Administration or a related field Minimum of 6 years of relevant professional experience in account management, customer service, or a related commercial role, preferably in the automotive aftermarket industry Proficient in Microsoft Office (Word, Excel, PowerPoint) Experience with ERP (SAP), CRM, and WMS systems highly preferred Strong communication, organizational, and analytical skills with a customer-first mindset Collaborative, team-oriented approach and ability to work cross-functionally Salary Range
$70,000 – $90,000 per year Location
Job location: America, USA, California Location: Cypress CA Office Location: Cypress, Los Angeles - California - USA Teleworking (Homeoffice): No - No teleworking
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Job title: Customer Service Representative - Key Account Contract type: Permanent Contract What You’ll Do
Serve as the primary point of contact for key customer accounts, ensuring a high-quality, responsive service experience Manage order entry, proofing, and processing in SAP, ensuring accuracy and timely customer communication Coordinate with internal teams to resolve billing, credit, logistics, or service-related issues efficiently Support the onboarding of new customers, ensuring smooth setup and activation Partner with Sales and Marketing to support promotional initiatives, lead identification, and brand visibility Analyze customer buying patterns and product mix (SKUs) to identify upsell and cross-sell opportunities Maintain accurate records of customer interactions, order status, and account activity Stay informed on industry trends and product developments to provide relevant insights to customers Act as an escalation point for complex account matters, ensuring timely and effective resolution Why join us
Be part of MOTUL’s global legacy of performance, innovation, and passion in the automotive and mobility industry Work in a dynamic, collaborative environment that values teamwork, initiative, and creativity Thrive in a culture that celebrates excellence, continuous learning, and high-performance results Join a team where your work directly impacts customer satisfaction, operational excellence, and brand reputation What You Bring
Academic background in Business Administration or a related field Minimum of 6 years of relevant professional experience in account management, customer service, or a related commercial role, preferably in the automotive aftermarket industry Proficient in Microsoft Office (Word, Excel, PowerPoint) Experience with ERP (SAP), CRM, and WMS systems highly preferred Strong communication, organizational, and analytical skills with a customer-first mindset Collaborative, team-oriented approach and ability to work cross-functionally Salary Range
$70,000 – $90,000 per year Location
Job location: America, USA, California Location: Cypress CA Office Location: Cypress, Los Angeles - California - USA Teleworking (Homeoffice): No - No teleworking
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