Sales Entry Government Specialist
Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control! Our mission is to protect customer's homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket. This position is part of a specialized team within Sales Entry that manages all aspects of government accounts. The role ensures accurate setup and maintenance of government participants and services, while managing multiple government service portals. Your rewards include 8 company-paid holidays (full-time only), 10 days of paid-time off (full-time only), company-paid group life insurance (full-time only), medical, dental, and vision plans (full-time only), retirement plans with company match including 401k up to 5%, and employee assistance programs. Your responsibilities include reviewing electronic customer agreements in Sales Center (PestPac), ensuring the agreement is filled out completely and correctly and all necessary steps in the Rocket sales process were followed, conducting regular reviews of sales data to identify and correct any discrepancies or errors, collaborating with the sales team to resolve any issues related to order accuracy, identifying and escalating any discrepancies to the sales professional who submitted the document and working with them to correct errors, communicating effectively with internal stakeholders to address inquiries related to sales entries, providing administrative support to the sales team, including maintaining customer records, updating contact information, and assisting with customer inquiries, verifying ownership of the agreement for sales and commission credit has been entered correctly in PestPac as well as tracks any Tech and customer referral credits, generating and analyzing sales reports as needed, assisting in preparing periodic reports for management to track sales performance and trends, setting up the service accounts for new customers, verifying payment information has been received and processed, creating and scheduling service or work order for technicians on the initial service, following up with customers after the initial service has been completed by the technician for quality purposes, and providing support to other departments as needed. Our requirements include a high school diploma or equivalent, previous experience in sales support, order entry, or a similar role is preferred, excellent written and verbal communication, working knowledge of Microsoft Word, Excel and Outlook required, reliable transportation to and from work, ability to calculate basic math, ability to pass a seven-year criminal background check, and ability to pass company drug screen and/or substance abuse testing. Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know. Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest. The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control! Our mission is to protect customer's homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket. This position is part of a specialized team within Sales Entry that manages all aspects of government accounts. The role ensures accurate setup and maintenance of government participants and services, while managing multiple government service portals. Your rewards include 8 company-paid holidays (full-time only), 10 days of paid-time off (full-time only), company-paid group life insurance (full-time only), medical, dental, and vision plans (full-time only), retirement plans with company match including 401k up to 5%, and employee assistance programs. Your responsibilities include reviewing electronic customer agreements in Sales Center (PestPac), ensuring the agreement is filled out completely and correctly and all necessary steps in the Rocket sales process were followed, conducting regular reviews of sales data to identify and correct any discrepancies or errors, collaborating with the sales team to resolve any issues related to order accuracy, identifying and escalating any discrepancies to the sales professional who submitted the document and working with them to correct errors, communicating effectively with internal stakeholders to address inquiries related to sales entries, providing administrative support to the sales team, including maintaining customer records, updating contact information, and assisting with customer inquiries, verifying ownership of the agreement for sales and commission credit has been entered correctly in PestPac as well as tracks any Tech and customer referral credits, generating and analyzing sales reports as needed, assisting in preparing periodic reports for management to track sales performance and trends, setting up the service accounts for new customers, verifying payment information has been received and processed, creating and scheduling service or work order for technicians on the initial service, following up with customers after the initial service has been completed by the technician for quality purposes, and providing support to other departments as needed. Our requirements include a high school diploma or equivalent, previous experience in sales support, order entry, or a similar role is preferred, excellent written and verbal communication, working knowledge of Microsoft Word, Excel and Outlook required, reliable transportation to and from work, ability to calculate basic math, ability to pass a seven-year criminal background check, and ability to pass company drug screen and/or substance abuse testing. Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know. Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest. The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.