Industrial Inside Sales Manager
Plant 8 - Goshen, IN 46526 Overview
The Inside Sales Manager is a hands-on sales leader responsible for managing a personal portfolio of customer accounts while overseeing, coaching, and developing the Inside Sales team. This role ensures exceptional customer experience, consistent execution of sales processes, and strong day-to-day performance across the team. The Inside Sales Manager will provide daily leadership, training, and performance management for Inside Sales Representatives, while acting as a strategic partner to Outside Sales Managers and internal departments to drive growth, accuracy, and on-time delivery. Key Responsibilities
Sales & Account Management Manage a book of assigned customer accounts, including quoting, order entry, and ongoing relationship management Identify new sales opportunities within existing accounts and through inbound lead follow-up Research accounts, identify key decision makers, and generate interest in products and services Understand customer needs and requirements; proactively address questions, concerns, and issues Route qualified opportunities to appropriate Outside Sales Managers for further development and closure Team Leadership & Oversight Provide day-to-day leadership and support to the Inside Sales team Train, onboard, and mentor Inside Sales Representatives to ensure consistent processes and high performance Set clear expectations around responsiveness, accuracy, customer service, and teamwork Conduct regular one-on-ones, coaching conversations, and performance reviews Monitor individual and team workload, prioritization, and coverage Operational Excellence Oversee order entry and ensure accuracy using the internal ERP system Facilitate daily open order management to ensure on-time delivery Communicate expected delivery dates and explain backorders to customers Review orders for accuracy and completeness prior to processing Partner cross-functionally with Operations, Purchasing, and Logistics to troubleshoot and resolve issues Track and report team performance, trends, and opportunities for improvement Customer Experience & Communication Support Outside Sales Managers by fielding phone, email, and fax inquiries as needed Ensure the Inside Sales team delivers a high level of professionalism and customer focus Act as an escalation point for complex customer issues or concerns Maintain strong internal communication across departments to ensure seamless execution Qualifications
Qualifications Bachelor's degree (BA/BS) or equivalent experience Proven inside sales experience, preferably within a manufacturing or industrial environment Prior leadership, team lead, or mentoring experience strongly preferred Strong phone and email communication skills Excellent verbal and written communication and listening skills Highly organized with strong time-management and prioritization abilities Customer-focused mindset with strong problem-solving skills Proficient in Microsoft Office, particularly Word and Excel Experience using ERP systems for order entry and order management Preferred Experience Experience supporting industries such as Kitchen Cabinet, Store Fixture, Residential, or Office Furniture manufacturing Background in woodworking, manufacturing, or industrial distribution Experience partnering closely with Outside Sales teams Why This Role Matters This role is critical in driving consistency, accountability, and customer satisfaction across the Inside Sales function. The Inside Sales Manager plays a key role in developing talent, improving processes, and supporting revenue growth while remaining closely connected to customers and the sales floor.
Plant 8 - Goshen, IN 46526 Overview
The Inside Sales Manager is a hands-on sales leader responsible for managing a personal portfolio of customer accounts while overseeing, coaching, and developing the Inside Sales team. This role ensures exceptional customer experience, consistent execution of sales processes, and strong day-to-day performance across the team. The Inside Sales Manager will provide daily leadership, training, and performance management for Inside Sales Representatives, while acting as a strategic partner to Outside Sales Managers and internal departments to drive growth, accuracy, and on-time delivery. Key Responsibilities
Sales & Account Management Manage a book of assigned customer accounts, including quoting, order entry, and ongoing relationship management Identify new sales opportunities within existing accounts and through inbound lead follow-up Research accounts, identify key decision makers, and generate interest in products and services Understand customer needs and requirements; proactively address questions, concerns, and issues Route qualified opportunities to appropriate Outside Sales Managers for further development and closure Team Leadership & Oversight Provide day-to-day leadership and support to the Inside Sales team Train, onboard, and mentor Inside Sales Representatives to ensure consistent processes and high performance Set clear expectations around responsiveness, accuracy, customer service, and teamwork Conduct regular one-on-ones, coaching conversations, and performance reviews Monitor individual and team workload, prioritization, and coverage Operational Excellence Oversee order entry and ensure accuracy using the internal ERP system Facilitate daily open order management to ensure on-time delivery Communicate expected delivery dates and explain backorders to customers Review orders for accuracy and completeness prior to processing Partner cross-functionally with Operations, Purchasing, and Logistics to troubleshoot and resolve issues Track and report team performance, trends, and opportunities for improvement Customer Experience & Communication Support Outside Sales Managers by fielding phone, email, and fax inquiries as needed Ensure the Inside Sales team delivers a high level of professionalism and customer focus Act as an escalation point for complex customer issues or concerns Maintain strong internal communication across departments to ensure seamless execution Qualifications
Qualifications Bachelor's degree (BA/BS) or equivalent experience Proven inside sales experience, preferably within a manufacturing or industrial environment Prior leadership, team lead, or mentoring experience strongly preferred Strong phone and email communication skills Excellent verbal and written communication and listening skills Highly organized with strong time-management and prioritization abilities Customer-focused mindset with strong problem-solving skills Proficient in Microsoft Office, particularly Word and Excel Experience using ERP systems for order entry and order management Preferred Experience Experience supporting industries such as Kitchen Cabinet, Store Fixture, Residential, or Office Furniture manufacturing Background in woodworking, manufacturing, or industrial distribution Experience partnering closely with Outside Sales teams Why This Role Matters This role is critical in driving consistency, accountability, and customer satisfaction across the Inside Sales function. The Inside Sales Manager plays a key role in developing talent, improving processes, and supporting revenue growth while remaining closely connected to customers and the sales floor.