Customer Service Rep
National Metalwares is looking for a Customer Service Representative that is eager to learn and grow in this fast-paced environment. We strive to build strong relationships with our customers by providing a high level of service, value-add opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams. This position will report to the Inside Sales Manager. Primary Duties & Responsibilities Correspond with customers via telephone, e-mail, etc. Following standard operating procedures, respond to inquiries, place orders and provide order updates. Track orders through delivery; update manufacturing/shipping team and customers as needed. Work with Operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate. Maintain a proficient knowledge of all company products and services. Accurately enter and maintain all orders and customer data in company order entry systems. Position Requirements High School diploma required 2-7 years' experience in customer service position; manufacturing preferred Strong communication (Verbal and written) and interpersonal skills Strong attention to detail and ability to manage multiple projects in a timely manner Diversity & Inclusion Statement National Metalwares and its Affiliates is an equal opportunity employer committed to a diverse and inclusive workforce.
National Metalwares is looking for a Customer Service Representative that is eager to learn and grow in this fast-paced environment. We strive to build strong relationships with our customers by providing a high level of service, value-add opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams. This position will report to the Inside Sales Manager. Primary Duties & Responsibilities Correspond with customers via telephone, e-mail, etc. Following standard operating procedures, respond to inquiries, place orders and provide order updates. Track orders through delivery; update manufacturing/shipping team and customers as needed. Work with Operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate. Maintain a proficient knowledge of all company products and services. Accurately enter and maintain all orders and customer data in company order entry systems. Position Requirements High School diploma required 2-7 years' experience in customer service position; manufacturing preferred Strong communication (Verbal and written) and interpersonal skills Strong attention to detail and ability to manage multiple projects in a timely manner Diversity & Inclusion Statement National Metalwares and its Affiliates is an equal opportunity employer committed to a diverse and inclusive workforce.