**Our Company**Explore how you can contribute at AmeriLife.For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.**Job Summary**AmeriLife is seeking a highly capable, hands-on Director, IT – CRM Platform to assume primary responsibility for the Salesforce CRM platform that supports Health distribution and marketer led agent recruiting.
This position will take day-to-day ownership of the Salesforce CRM, including delivery governance, production stability, vendor management, and continuous enhancement of platform capabilities. As schedule and priorities allow, the role will also provide secondary oversight and support for the Kizen engagement platform, helping ensure operational continuity and alignment across platforms.
All development, configuration, and operational support are vendor-led, requiring a Director who can own outcomes, provide strong technical leadership, and hold vendors accountable rather than perform direct execution.
This role will initially operate as a senior individual contributor, with significant platform accountability and visibility. The position is expected to evolve over time as ownership needs and organizational structures mature.**Job Description****Key Responsibilities****Salesforce CRM Platform Ownership (Primary)*** Serve as the primary IT owner for the Salesforce CRM platform supporting Health marketer workflows and agent recruiting.* Own platform stability, enhancements, integrations, and production support outcomes.* Drive roadmap execution, backlog prioritization, and release readiness for Salesforce‑based capabilities.* Ensure Salesforce continues to reliably support business operations and evolving requirements.**Vendor-Led Delivery & Governance*** Oversee all Salesforce CRM development, configuration, testing, and releases performed by Service Integrators.* Review and validate solution designs, delivery scope, and quality prior to production release.* Ensure alignment with enterprise architecture, integration standards, security controls, and compliance requirements.* Partner closely with the Director, IT – CRM & Engagement Platforms Owner to coordinate priorities and ensure consistency of approach.**Kizen Platform Support (Secondary Responsibility)*** Provide secondary coverage and support for the Kizen engagement platform, subject to capacity and priority alignment.* Participate in governance discussions, operational support coordination, and knowledge sharing related to Kizen.* Help ensure operational alignment between Salesforce CRM and Kizen where business processes intersect.**Technical Leadership & Integrations*** Provide enterprise level technical leadership for CRM and engagement platform capabilities.* Govern integrations with downstream systems such as contracting, licensing, commissions, data platforms, and identity management.* Collaborate with Data Engineering and Architecture teams to ensure data accuracy, reliability, and performance.* Drive continuous improvement of integration patterns and platform scalability.**Production Support & Operational Excellence*** Own day-to-day operational health of Salesforce CRM, including performance, availability, and issue resolution.* Define and enforce SLAs, KPIs, monitoring, and escalation procedures with vendors.* Lead incident triage, root cause analysis, and corrective action planning.* Ensure minimal disruption to business users during deployments, fixes, and enhancements.**Leadership & Collaboration*** Operate as a Director level individual contributor with enterprise accountability and influence.* Partner effectively with IT leadership, business stakeholders, and vendors.* Contribute to platform governance frameworks, documentation standards, and repeatable operating processes.* Communicate clearly and proactively on platform health, risks, and delivery status.**Required Qualifications*** 10+ years of progressive IT experience with a strong application development or enterprise platform background.* 5+ years of experience owning or managing enterprise CRM platforms, preferably Salesforce.* Proven ability to succeed as a hands-on Director level individual contributor.* Strong experience with:
+ Salesforce ecosystem
+ Vendor-led delivery and service integrator models
+ API-based integrations and enterprise data flows
+ SDLC, Agile delivery, and release management
+ Production support and operational governance* Demonstrated success managing vendors and complex stakeholder relationships.* Excellent communication, analytical, and problem-solving skills.**Preferred Qualifications*** Technical expertise on the Salesforce platform* Familiarity with Kizen or similar engagement platforms.* Experience supporting sales, marketing, or recruiting workflows.* Background in Health, Insurance, or Financial Services organizations.* Ability to influence across matrixed teams and lead without direct oversight.* Experience operating in environments with parallel or adjacent platforms.AmeriLife continues to invest in scalable CRM and engagement technology to support growth and operational excellence within its Health distribution business. As Director, IT – CRM Platform, you will play a critical role in ensuring the Salesforce CRM platform operates reliably and effectively, while contributing to broader engagement platform initiatives and supporting leadership focus on strategic priorities.**What AmeriLife Offers**A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.**Equal Employment Opportunity Statement**We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.**Americans with Disabilities Act (ADA) Statement**We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.**Pay Transparency Statement**We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.**Background Screening Statement**Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education #J-18808-Ljbffr
This position will take day-to-day ownership of the Salesforce CRM, including delivery governance, production stability, vendor management, and continuous enhancement of platform capabilities. As schedule and priorities allow, the role will also provide secondary oversight and support for the Kizen engagement platform, helping ensure operational continuity and alignment across platforms.
All development, configuration, and operational support are vendor-led, requiring a Director who can own outcomes, provide strong technical leadership, and hold vendors accountable rather than perform direct execution.
This role will initially operate as a senior individual contributor, with significant platform accountability and visibility. The position is expected to evolve over time as ownership needs and organizational structures mature.**Job Description****Key Responsibilities****Salesforce CRM Platform Ownership (Primary)*** Serve as the primary IT owner for the Salesforce CRM platform supporting Health marketer workflows and agent recruiting.* Own platform stability, enhancements, integrations, and production support outcomes.* Drive roadmap execution, backlog prioritization, and release readiness for Salesforce‑based capabilities.* Ensure Salesforce continues to reliably support business operations and evolving requirements.**Vendor-Led Delivery & Governance*** Oversee all Salesforce CRM development, configuration, testing, and releases performed by Service Integrators.* Review and validate solution designs, delivery scope, and quality prior to production release.* Ensure alignment with enterprise architecture, integration standards, security controls, and compliance requirements.* Partner closely with the Director, IT – CRM & Engagement Platforms Owner to coordinate priorities and ensure consistency of approach.**Kizen Platform Support (Secondary Responsibility)*** Provide secondary coverage and support for the Kizen engagement platform, subject to capacity and priority alignment.* Participate in governance discussions, operational support coordination, and knowledge sharing related to Kizen.* Help ensure operational alignment between Salesforce CRM and Kizen where business processes intersect.**Technical Leadership & Integrations*** Provide enterprise level technical leadership for CRM and engagement platform capabilities.* Govern integrations with downstream systems such as contracting, licensing, commissions, data platforms, and identity management.* Collaborate with Data Engineering and Architecture teams to ensure data accuracy, reliability, and performance.* Drive continuous improvement of integration patterns and platform scalability.**Production Support & Operational Excellence*** Own day-to-day operational health of Salesforce CRM, including performance, availability, and issue resolution.* Define and enforce SLAs, KPIs, monitoring, and escalation procedures with vendors.* Lead incident triage, root cause analysis, and corrective action planning.* Ensure minimal disruption to business users during deployments, fixes, and enhancements.**Leadership & Collaboration*** Operate as a Director level individual contributor with enterprise accountability and influence.* Partner effectively with IT leadership, business stakeholders, and vendors.* Contribute to platform governance frameworks, documentation standards, and repeatable operating processes.* Communicate clearly and proactively on platform health, risks, and delivery status.**Required Qualifications*** 10+ years of progressive IT experience with a strong application development or enterprise platform background.* 5+ years of experience owning or managing enterprise CRM platforms, preferably Salesforce.* Proven ability to succeed as a hands-on Director level individual contributor.* Strong experience with:
+ Salesforce ecosystem
+ Vendor-led delivery and service integrator models
+ API-based integrations and enterprise data flows
+ SDLC, Agile delivery, and release management
+ Production support and operational governance* Demonstrated success managing vendors and complex stakeholder relationships.* Excellent communication, analytical, and problem-solving skills.**Preferred Qualifications*** Technical expertise on the Salesforce platform* Familiarity with Kizen or similar engagement platforms.* Experience supporting sales, marketing, or recruiting workflows.* Background in Health, Insurance, or Financial Services organizations.* Ability to influence across matrixed teams and lead without direct oversight.* Experience operating in environments with parallel or adjacent platforms.AmeriLife continues to invest in scalable CRM and engagement technology to support growth and operational excellence within its Health distribution business. As Director, IT – CRM Platform, you will play a critical role in ensuring the Salesforce CRM platform operates reliably and effectively, while contributing to broader engagement platform initiatives and supporting leadership focus on strategic priorities.**What AmeriLife Offers**A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.**Equal Employment Opportunity Statement**We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.**Americans with Disabilities Act (ADA) Statement**We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.**Pay Transparency Statement**We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.**Background Screening Statement**Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education #J-18808-Ljbffr