Overview
Join a Leader in Home Healthcare. At Rotech Healthcare Inc, we are a trusted partner in patient care and a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, we deliver high-quality products, exceptional service, and compassionate support to help patients live more comfortably, independently, and actively. Explore more about our mission and services at Rotech.com. Job Summary
We are seeking a dedicated
Customer Service Representative – CSR CPAP
to join our team. In this position, you are responsible for intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources related to patient services and third party reimbursement. The CSR directs and manages new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. Additional duties or projects may be assigned to support the location in achieving its goals. This position pays between $16/hr and $19/hr depending on related experience and location. Essential Job Duties And Responsibilities
Primarily communicates with patients/clients, referral sources and Rotech sister locations, both verbally and in writing, to ensure questions and concerns are processed in a timely manner Collaborates with operations and sales staff to reduce internal workflow issues and errors that affect processing time lines and patient care Complies with all applicable company policies and procedures to meet standards Follows internal and company-wide operating protocols in processing the role Examines and proposes improvements to increase efficiencies, decrease processing time lines, and minimize errors Maintains accountability for goals and periodically communicates progress, plans, and problems to the supervisor, offering Solutions to challenges Focused teams include: OIP (minimum 30 Orders In-Progress per day), IDP (minimum 20 accounts per day), Confirmation Team (minimum 45 tickets per day), Inbox team (minimum 25 instances per day) Processes new orders: inputs new patient set-ups, verifies insurance eligibility and order requirements, follows up to obtain missing documentation, obtains authorizations, collects patient balances, works with third-party platforms, communicates with patients about setup expectations, and completes daily assigned work accurately and timely Manages varying expectations per each referral source and sales representative Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line Performs other duties as assigned Qualifications
Employment is contingent on the following items: Background check (company-wide). Results will be considered with individualized assessment according to applicable laws Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education And/or Experience
High school diploma or GED equivalent, required Preferred Education And/or Experience
Experience with medical equipment, preferred Experience with medical billing practices and billing reimbursement, preferred Experience in medical field and administrative record management, preferred One year of related work experience, preferred Medical terminology, preferred Skills And Competencies
Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality and discretion when handling sensitive information Multi-task with attention to detail Self-motivation, organization, time-management and problem solving Work independently and as part of a team Machines, Equipment And Technical Abilities
Email transmission and communication Telephone communication Internet navigation and research Microsoft Outlook, Word and Excel Physical Demands
Requires long durations of sitting, talking and listening Requires handling inbound and outbound calls to patients during the workday Requires close vision to small print on computer and/or tablet and paperwork Work from home position requirements: have adequate Internet and workspace free from distractions Requires a backup plan for internet coverage in case of outage or disruptions during scheduled shift Rotech Information
Benefits
Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, and identity protection Mercer programs for mental health and Medicare options Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Vaccinations (Hepatitis B and TB) support Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, or disability, in accordance with applicable laws.
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Join a Leader in Home Healthcare. At Rotech Healthcare Inc, we are a trusted partner in patient care and a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, we deliver high-quality products, exceptional service, and compassionate support to help patients live more comfortably, independently, and actively. Explore more about our mission and services at Rotech.com. Job Summary
We are seeking a dedicated
Customer Service Representative – CSR CPAP
to join our team. In this position, you are responsible for intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources related to patient services and third party reimbursement. The CSR directs and manages new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. Additional duties or projects may be assigned to support the location in achieving its goals. This position pays between $16/hr and $19/hr depending on related experience and location. Essential Job Duties And Responsibilities
Primarily communicates with patients/clients, referral sources and Rotech sister locations, both verbally and in writing, to ensure questions and concerns are processed in a timely manner Collaborates with operations and sales staff to reduce internal workflow issues and errors that affect processing time lines and patient care Complies with all applicable company policies and procedures to meet standards Follows internal and company-wide operating protocols in processing the role Examines and proposes improvements to increase efficiencies, decrease processing time lines, and minimize errors Maintains accountability for goals and periodically communicates progress, plans, and problems to the supervisor, offering Solutions to challenges Focused teams include: OIP (minimum 30 Orders In-Progress per day), IDP (minimum 20 accounts per day), Confirmation Team (minimum 45 tickets per day), Inbox team (minimum 25 instances per day) Processes new orders: inputs new patient set-ups, verifies insurance eligibility and order requirements, follows up to obtain missing documentation, obtains authorizations, collects patient balances, works with third-party platforms, communicates with patients about setup expectations, and completes daily assigned work accurately and timely Manages varying expectations per each referral source and sales representative Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line Performs other duties as assigned Qualifications
Employment is contingent on the following items: Background check (company-wide). Results will be considered with individualized assessment according to applicable laws Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education And/or Experience
High school diploma or GED equivalent, required Preferred Education And/or Experience
Experience with medical equipment, preferred Experience with medical billing practices and billing reimbursement, preferred Experience in medical field and administrative record management, preferred One year of related work experience, preferred Medical terminology, preferred Skills And Competencies
Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality and discretion when handling sensitive information Multi-task with attention to detail Self-motivation, organization, time-management and problem solving Work independently and as part of a team Machines, Equipment And Technical Abilities
Email transmission and communication Telephone communication Internet navigation and research Microsoft Outlook, Word and Excel Physical Demands
Requires long durations of sitting, talking and listening Requires handling inbound and outbound calls to patients during the workday Requires close vision to small print on computer and/or tablet and paperwork Work from home position requirements: have adequate Internet and workspace free from distractions Requires a backup plan for internet coverage in case of outage or disruptions during scheduled shift Rotech Information
Benefits
Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, and identity protection Mercer programs for mental health and Medicare options Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Vaccinations (Hepatitis B and TB) support Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, or disability, in accordance with applicable laws.
#J-18808-Ljbffr