Overview
Bilingual (English/Spanish). We’re hiring customer-focused Customer Service Representatives to support a well-known utilities organization onsite in Albuquerque, NM. This is a long-term opportunity for professionals who thrive in a fast-paced call center environment and are passionate about first-call resolution!
What You’ll Do
Handle 40–50 inbound calls per day, plus emails and chat
Assist customers with general utility service questions, billing and payment arrangements, collections related to payment plans, and service connections and disconnections
Navigate up to 5 software systems using dual monitors
De-escalate customer concerns independently with a focus on one-call resolution
Required Qualifications
1–2 years of call center experience
Strong de-escalation and problem-solving skills
Experience working across multiple systems simultaneously
Interest in a long-term career with growth opportunities
Preferred Qualifications
Collections experience
Bilingual (English/Spanish)
Call center training or team lead experience
Previous utilities experience (plus, not required)
Why Apply?
Stable, essential-services environment
Skill-building across multiple systems
Westpriority
Job Type & Location This is a Contract to Hire position based out of Albuquerque, NM.
Pay And Benefits The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a fully onsite position in Albuquerque, NM.
Application Deadline This position is anticipated to close on Feb 13, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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What You’ll Do
Handle 40–50 inbound calls per day, plus emails and chat
Assist customers with general utility service questions, billing and payment arrangements, collections related to payment plans, and service connections and disconnections
Navigate up to 5 software systems using dual monitors
De-escalate customer concerns independently with a focus on one-call resolution
Required Qualifications
1–2 years of call center experience
Strong de-escalation and problem-solving skills
Experience working across multiple systems simultaneously
Interest in a long-term career with growth opportunities
Preferred Qualifications
Collections experience
Bilingual (English/Spanish)
Call center training or team lead experience
Previous utilities experience (plus, not required)
Why Apply?
Stable, essential-services environment
Skill-building across multiple systems
Westpriority
Job Type & Location This is a Contract to Hire position based out of Albuquerque, NM.
Pay And Benefits The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a fully onsite position in Albuquerque, NM.
Application Deadline This position is anticipated to close on Feb 13, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr