⚡ Customer Experience Specialist
Call Center | High‑Volume Environment
We’re looking for a motivated, customer‑focused professional who brings solid call center experience and is ready to take the next step in their career. If you’ve worked in a fast‑paced contact center, know how to handle high call volumes with confidence, and still have room—and hunger—to grow, this role is for you.
Why You'll Love This Role
Join a stable, mission‑driven organization with meaningful work
Be part of a supportive team that values quality and consistency
Gain exposure to complex customer needs while continuing to build your skill set
Competitive pay, strong benefits, and clear growth opportunities
What You’ll Do
Handle a high volume of inbound calls while maintaining quality and accuracy
Resolve customer inquiries related to billing, service, or account issues
Navigate multiple systems while documenting interactions clearly and thoroughly
Follow established processes while using judgment to handle nuanced situations
Escalate issues appropriately and collaborate with internal teams as needed
What You Bring
2‑4 years experience in a call center
Experience in a high‑volume, metrics‑driven environment
Strong communication skills and professional phone presence
Comfort handling complex or occasionally difficult customer interactions
Reliability, coachability, and a desire to continue learning
Why This Opportunity Matters You’ll play a direct role in improving customer experiences while building a strong foundation for future growth. This is more than answering phones—it’s about making a real impact, one interaction at a time.
Pay and Benefits Pay range: $16.50 - $17.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: Fully onsite in Albuquerque, NM.
Application Deadline: Feb 14, 2026.
Job Type & Location Contract to Hire position based out of Albuquerque, NM.
Ready to Apply? If you bring solid call center experience and are ready for your next challenge, we’d love to hear from you.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
We’re looking for a motivated, customer‑focused professional who brings solid call center experience and is ready to take the next step in their career. If you’ve worked in a fast‑paced contact center, know how to handle high call volumes with confidence, and still have room—and hunger—to grow, this role is for you.
Why You'll Love This Role
Join a stable, mission‑driven organization with meaningful work
Be part of a supportive team that values quality and consistency
Gain exposure to complex customer needs while continuing to build your skill set
Competitive pay, strong benefits, and clear growth opportunities
What You’ll Do
Handle a high volume of inbound calls while maintaining quality and accuracy
Resolve customer inquiries related to billing, service, or account issues
Navigate multiple systems while documenting interactions clearly and thoroughly
Follow established processes while using judgment to handle nuanced situations
Escalate issues appropriately and collaborate with internal teams as needed
What You Bring
2‑4 years experience in a call center
Experience in a high‑volume, metrics‑driven environment
Strong communication skills and professional phone presence
Comfort handling complex or occasionally difficult customer interactions
Reliability, coachability, and a desire to continue learning
Why This Opportunity Matters You’ll play a direct role in improving customer experiences while building a strong foundation for future growth. This is more than answering phones—it’s about making a real impact, one interaction at a time.
Pay and Benefits Pay range: $16.50 - $17.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: Fully onsite in Albuquerque, NM.
Application Deadline: Feb 14, 2026.
Job Type & Location Contract to Hire position based out of Albuquerque, NM.
Ready to Apply? If you bring solid call center experience and are ready for your next challenge, we’d love to hear from you.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr