Remote Customer Service Rep BYOD - Starting Monday, March 9, 2026
Account Control Technology, Auburn, Alabama, us, 36831
Overview
This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements:
System Specs
In order to “pass” system requirements, you will need to make sure the machine you are using follows this criteria:
It is NOT a Mac
It is NOT a Chromebook
It is NOT a tablet, phone, or iPad
It does have the following: connected to Ethernet (WiFi must be disabled). If you are NOT connected via Ethernet, SRW closes when WiFi is detected and users must manually disconnect from WiFi
Operating system: Windows 11
Processor: i5 (or higher) or AMD Ryzen 5 (or higher)
RAM: Minimum of 8 GB
Hard drive available space: Minimum of 10 GB
Upload speeds: minimum 20 Mbps
Download speeds: minimum 25 Mbps
Antivirus software installed on the machine
All Windows updates completed
Recommended peripherals (Bluetooth versions allowed): USB wired keyboard, USB wired mouse, USB wired webcam, wired headset
REQUIRED:
2 (Dual) working monitors
Please Note:
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications.
Work Location:
Remote, Work from Home
Compensation:
$15.00/hour
Paid Training Start Date:
Monday, March 9, 2026
Training Hours:
Monday through Friday: 8am - 5pm EST
Hours of Operation (following training):
Monday through Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST
*Please note:
During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays
Responsibilities In This Role, You Will:
Assist customers with their accounts; ensure all account information is accurately documented in client's system
Provide detailed explanations of account status and inquiries to customers
Assist customers with delinquent accounts based on various state guidelines
Adhere to State and Federal regulations pertaining to job duties
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications Ideal Candidate Qualifications:
Prior call center experience is REQUIRED
Excellent written and verbal communication skills
Experience navigating multiple systems/screens while speaking with customers
Active listening to understand the customers\' needs
Great problem-solving skills
Must be proficient with Microsoft applications
Note:
This job description is not an exclusive or exhaustive list of all job functions; duties may be changed, expanded, reduced, or delegated by management to meet business needs. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by law.
TSISP
Equal employment opportunity, including veterans and individuals with disabilities.
PI282058033
#J-18808-Ljbffr
System Specs
In order to “pass” system requirements, you will need to make sure the machine you are using follows this criteria:
It is NOT a Mac
It is NOT a Chromebook
It is NOT a tablet, phone, or iPad
It does have the following: connected to Ethernet (WiFi must be disabled). If you are NOT connected via Ethernet, SRW closes when WiFi is detected and users must manually disconnect from WiFi
Operating system: Windows 11
Processor: i5 (or higher) or AMD Ryzen 5 (or higher)
RAM: Minimum of 8 GB
Hard drive available space: Minimum of 10 GB
Upload speeds: minimum 20 Mbps
Download speeds: minimum 25 Mbps
Antivirus software installed on the machine
All Windows updates completed
Recommended peripherals (Bluetooth versions allowed): USB wired keyboard, USB wired mouse, USB wired webcam, wired headset
REQUIRED:
2 (Dual) working monitors
Please Note:
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications.
Work Location:
Remote, Work from Home
Compensation:
$15.00/hour
Paid Training Start Date:
Monday, March 9, 2026
Training Hours:
Monday through Friday: 8am - 5pm EST
Hours of Operation (following training):
Monday through Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST
*Please note:
During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays
Responsibilities In This Role, You Will:
Assist customers with their accounts; ensure all account information is accurately documented in client's system
Provide detailed explanations of account status and inquiries to customers
Assist customers with delinquent accounts based on various state guidelines
Adhere to State and Federal regulations pertaining to job duties
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications Ideal Candidate Qualifications:
Prior call center experience is REQUIRED
Excellent written and verbal communication skills
Experience navigating multiple systems/screens while speaking with customers
Active listening to understand the customers\' needs
Great problem-solving skills
Must be proficient with Microsoft applications
Note:
This job description is not an exclusive or exhaustive list of all job functions; duties may be changed, expanded, reduced, or delegated by management to meet business needs. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by law.
TSISP
Equal employment opportunity, including veterans and individuals with disabilities.
PI282058033
#J-18808-Ljbffr