Remote Customer Service Rep BYOD - Starting Monday, March 16, 2026
Transworld Systems Inc., Auburn, Alabama, us, 36831
Overview
This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements:
System Specs In order to “pass” system requirements, you will need to make sure the machine you are using follows this criteria:
It is NOT a Mac
It is NOT a Chromebook
It is NOT a tablet or phone or iPad
It does have the following:
Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi
Operating system: Windows 11
Processor: i5 (or higher) or AMD Ryzen5 (or higher)
RAM: Minimum of 8 GB
Hard Drive available space: Minimum of 10 GB
Upload speeds: minimum 20 mbps
Download speeds: minimum 25 mpbs
Anti-virus software loaded to the machine
All Window’s updates will need to be completed
We do highly recommend using the following, however Bluetooth versions of these items are permissible:
USB Wired Keyboard
USB Wired Mouse
USB Wired Webcam
Wired Headset
REQUIRED:
2 (Dual) working monitors
After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
After successful completion of the Harver interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications.
Work Location: Remote, Work from Home
Compensation: $15.00/hour
Paid Training Start Date: Monday, March 16, 2026
Training Hours: Monday thru Friday: 8am - 5pm EST
Hours of Operation (following training): Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST
*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities In This Role, You Will:
Assist customers with their accounts
Ensure all account information is accurately documented in client's system
Provide detailed explanations of account status and inquiries to customers
Assist customers with delinquent accounts based on various state guidelines
Adhere to State and Federal regulations pertaining to your job duties
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications Ideal Candidate Qualifications:
Prior call center experience is REQUIRED.
Excellent written and verbal communication skills are needed.
Experience navigating multiple systems/screens while speaking with customers.
Active listening to understand the customers' needs.
Great problem-solving skills.
Must be proficient with Microsoft applications.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
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System Specs In order to “pass” system requirements, you will need to make sure the machine you are using follows this criteria:
It is NOT a Mac
It is NOT a Chromebook
It is NOT a tablet or phone or iPad
It does have the following:
Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi
Operating system: Windows 11
Processor: i5 (or higher) or AMD Ryzen5 (or higher)
RAM: Minimum of 8 GB
Hard Drive available space: Minimum of 10 GB
Upload speeds: minimum 20 mbps
Download speeds: minimum 25 mpbs
Anti-virus software loaded to the machine
All Window’s updates will need to be completed
We do highly recommend using the following, however Bluetooth versions of these items are permissible:
USB Wired Keyboard
USB Wired Mouse
USB Wired Webcam
Wired Headset
REQUIRED:
2 (Dual) working monitors
After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
After successful completion of the Harver interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications.
Work Location: Remote, Work from Home
Compensation: $15.00/hour
Paid Training Start Date: Monday, March 16, 2026
Training Hours: Monday thru Friday: 8am - 5pm EST
Hours of Operation (following training): Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST
*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities In This Role, You Will:
Assist customers with their accounts
Ensure all account information is accurately documented in client's system
Provide detailed explanations of account status and inquiries to customers
Assist customers with delinquent accounts based on various state guidelines
Adhere to State and Federal regulations pertaining to your job duties
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications Ideal Candidate Qualifications:
Prior call center experience is REQUIRED.
Excellent written and verbal communication skills are needed.
Experience navigating multiple systems/screens while speaking with customers.
Active listening to understand the customers' needs.
Great problem-solving skills.
Must be proficient with Microsoft applications.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
#J-18808-Ljbffr