A technology support company is seeking a Senior Service Desk Analyst to provide advanced technical assistance and resolve IT issues. The role is hybrid in New Haven and requires exceptional customer service, analytical skills, and a Bachelor's degree in computer science or business management. The candidate should have at least 5 years of IT experience and be adept at troubleshooting hardware and software issues. The company offers a supportive work environment and potential benefits including medical coverage, retirement plans, and paid time off.
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