Overview
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize
automation, AI-driven pricing, and data-driven decision-making
to optimize revenue and improve guest experiences. Resident Manager
Time Commitment:
Full-time (35-40 hours/week) Additional Role Requirements:
On-Site (must live on the property) The Resident Manager is responsible for overseeing and facilitating the daily operations for two hotel-style properties in our San Francisco market, with the added requirement of living on the property itself. As a Resident Manager, you will have end-to-end ownership over the on-the-ground operations and everything the Kasa guest will experience during their stay. This role involves collaboration with a diverse group of Kasa teams, overseeing vendors, and working closely with property owner(s). You are responsible to provide a 5-star stay experience for Kasa guests, including responding to inquiries and handling issues in partnership with Kasa remote teams. You will ensure properties are clean, safe, and well-maintained, including common areas and individual units to Kasa brand standards. You will conduct regular inspections, manage work orders, and coach on-site vendors, identifying opportunities for improvement and prioritizing key objectives. A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends, and holidays, as we are in the hospitality industry. While you are not on-call 24/7, during emergencies you may be contacted, and if available you will be compensated above state requirements to a minimum of 2 hours overtime on defined days off or after working hours. Unleash your career potential at Kasa
We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Qualifications
Think Like an Owner:
Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit. Tech Savvy:
Proficient with modern technology tools and effectively uses them to complete daily work. Handy:
Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks. Quality Control Leader:
Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners. Functional Self-Management:
Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Guest-Centric Mindset:
Multiple years of experience in a hospitality or service industry working backward from the guests’ needs to deliver positive experiences and interactions. Change Advocate:
Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities. Process Minded:
Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience. Growth Mindset:
Operate with intention to learn, stretch and grow by proactively seeking and providing feedback and humbly sharing best practices to promote the success of the team overall. Required policy information
This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance. Expected Results
Role Objective 1:
Drive quality outcomes through increased guest satisfaction and company metrics. Key Initiative:
Identify and solve on-site issues. Key Initiative:
Reduce the number of low-quality stays within your first year. Role Objective 2:
Drive cost efficiencies at the property level. Key Initiative:
Maintain inventory levels within or below monthly budget. Key Initiative:
Execute preventative maintenance program. Role Objective 3:
Prioritize tasks that drive operational efficiency and productivity. Key Initiative:
Leverage inspection data to foster partner relationships and keep them accountable. Key Initiative:
Decrease the number of after-hours calls and inquiries. Who We Are
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
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Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize
automation, AI-driven pricing, and data-driven decision-making
to optimize revenue and improve guest experiences. Resident Manager
Time Commitment:
Full-time (35-40 hours/week) Additional Role Requirements:
On-Site (must live on the property) The Resident Manager is responsible for overseeing and facilitating the daily operations for two hotel-style properties in our San Francisco market, with the added requirement of living on the property itself. As a Resident Manager, you will have end-to-end ownership over the on-the-ground operations and everything the Kasa guest will experience during their stay. This role involves collaboration with a diverse group of Kasa teams, overseeing vendors, and working closely with property owner(s). You are responsible to provide a 5-star stay experience for Kasa guests, including responding to inquiries and handling issues in partnership with Kasa remote teams. You will ensure properties are clean, safe, and well-maintained, including common areas and individual units to Kasa brand standards. You will conduct regular inspections, manage work orders, and coach on-site vendors, identifying opportunities for improvement and prioritizing key objectives. A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends, and holidays, as we are in the hospitality industry. While you are not on-call 24/7, during emergencies you may be contacted, and if available you will be compensated above state requirements to a minimum of 2 hours overtime on defined days off or after working hours. Unleash your career potential at Kasa
We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Qualifications
Think Like an Owner:
Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit. Tech Savvy:
Proficient with modern technology tools and effectively uses them to complete daily work. Handy:
Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks. Quality Control Leader:
Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners. Functional Self-Management:
Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Guest-Centric Mindset:
Multiple years of experience in a hospitality or service industry working backward from the guests’ needs to deliver positive experiences and interactions. Change Advocate:
Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities. Process Minded:
Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience. Growth Mindset:
Operate with intention to learn, stretch and grow by proactively seeking and providing feedback and humbly sharing best practices to promote the success of the team overall. Required policy information
This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance. Expected Results
Role Objective 1:
Drive quality outcomes through increased guest satisfaction and company metrics. Key Initiative:
Identify and solve on-site issues. Key Initiative:
Reduce the number of low-quality stays within your first year. Role Objective 2:
Drive cost efficiencies at the property level. Key Initiative:
Maintain inventory levels within or below monthly budget. Key Initiative:
Execute preventative maintenance program. Role Objective 3:
Prioritize tasks that drive operational efficiency and productivity. Key Initiative:
Leverage inspection data to foster partner relationships and keep them accountable. Key Initiative:
Decrease the number of after-hours calls and inquiries. Who We Are
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
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