Overview
At BH, we’re proud of the culture we’ve built and set the standard in the multifamily industry. We value driven, collaborative, and forward-thinking individuals who aim high, own outcomes, and turn challenges into opportunities while staying grounded, supportive, and connected. If you’re ready to take the next step in your BH journey, we’d love to see you apply! Role Overview As the Resident Services Specialist, you will handle resident inquiries and manage concierge services, greeting and directing future residents and guests to the appropriate BH team members, and assist the office team as needed. You will exhibit a strong commitment to serving internal and external customers and represent the company in a professional and courteous manner. How things are done matters as much as what is done at BH. Key Responsibilities
Serve as the primary point of contact for resident requests and concerns. Provide effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions. Assist with planning and implementation of special functions and resident activities. Communicate with residents regarding needs and follow up on completed service requests. Maintain accurate resident records including contact information and correspondence. Perform general office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property. Provide information/customer service to residents and applicants for housing program participation and compliance regarding required forms during move-in and annual recertification, if applicable. Assist Renewal Specialist with Renewal Program where applicable. Other duties as assigned. You Have
Strong understanding of Fair Housing guidelines, policy/procedures, and leasing documents. Strong written and verbal communication skills. Intermediate computer technology skills and knowledge of MS Office Suite. Previous experience in a customer-facing/customer service role is a plus. High School or GED (General Education Diploma) required. Work Schedule
Monday–Friday (schedule may vary). Some overtime may be required and the ability to work extended hours including on-call and/or participate in a rotating on-call schedule as needed to meet business needs. Location: On-Site · Employment Type: Full-Time · Industry: Property Management Position Details
Role: Resident Services Specialist Reports To: Community Manager Direct Reports: No Equal Employment Opportunity
BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.
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At BH, we’re proud of the culture we’ve built and set the standard in the multifamily industry. We value driven, collaborative, and forward-thinking individuals who aim high, own outcomes, and turn challenges into opportunities while staying grounded, supportive, and connected. If you’re ready to take the next step in your BH journey, we’d love to see you apply! Role Overview As the Resident Services Specialist, you will handle resident inquiries and manage concierge services, greeting and directing future residents and guests to the appropriate BH team members, and assist the office team as needed. You will exhibit a strong commitment to serving internal and external customers and represent the company in a professional and courteous manner. How things are done matters as much as what is done at BH. Key Responsibilities
Serve as the primary point of contact for resident requests and concerns. Provide effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions. Assist with planning and implementation of special functions and resident activities. Communicate with residents regarding needs and follow up on completed service requests. Maintain accurate resident records including contact information and correspondence. Perform general office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property. Provide information/customer service to residents and applicants for housing program participation and compliance regarding required forms during move-in and annual recertification, if applicable. Assist Renewal Specialist with Renewal Program where applicable. Other duties as assigned. You Have
Strong understanding of Fair Housing guidelines, policy/procedures, and leasing documents. Strong written and verbal communication skills. Intermediate computer technology skills and knowledge of MS Office Suite. Previous experience in a customer-facing/customer service role is a plus. High School or GED (General Education Diploma) required. Work Schedule
Monday–Friday (schedule may vary). Some overtime may be required and the ability to work extended hours including on-call and/or participate in a rotating on-call schedule as needed to meet business needs. Location: On-Site · Employment Type: Full-Time · Industry: Property Management Position Details
Role: Resident Services Specialist Reports To: Community Manager Direct Reports: No Equal Employment Opportunity
BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.
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