Overview
Lakeline Crossing Apartments - Cedar Park, TX 78613
Salary Range:
$29.00 - $30.00 Hourly
Position Type:
Full Time 30-40 hours per week
Job Shift:
Day Monday - Friday
Education Level:
4 Year Degree
Travel Percentage:
Up to 25%
Category:
Real Estate
Description Position: Resident Services Specialist
JOB TITLE: Resident Services Specialist
REPORTS TO: Community Manager
DIRECT REPORTS: No
Role Overview As the Resident Services Specialist, you’ll have a big mission. Your mission is to handle resident inquiries along with managing and organizing concierge services, greeting, and directing future residents and guests to the appropriate BH team members, and assisting office team as needed. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, "how" things are done matters just as much as ‘what’ was done here at BH!
Key Responsibilities
Serve as the primary point of contact for resident requests and concerns.
Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions.
Assisting with planning and implementation of special functions and resident activities.
Communicates with residents regarding needs and follows up on completed service requests.
Maintains accurate resident records including contact information and correspondence.
General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property.
Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable.
Assist Renewal Specialist with Renewal Program where applicable.
Other duties as assigned.
You Have
Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
Strong written and verbal communication skills.
Intermediate computer technology skills and knowledge of MS Office Suite.
Previous experience in a customer-facing/customer service role is a plus.
High School or GED (General Education Diploma) required.
Work Schedule:
Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.
Seniority Level: Entry level Industry: Property Management Employment Type: Full-Time Location: On-Site
BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.
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Salary Range:
$29.00 - $30.00 Hourly
Position Type:
Full Time 30-40 hours per week
Job Shift:
Day Monday - Friday
Education Level:
4 Year Degree
Travel Percentage:
Up to 25%
Category:
Real Estate
Description Position: Resident Services Specialist
JOB TITLE: Resident Services Specialist
REPORTS TO: Community Manager
DIRECT REPORTS: No
Role Overview As the Resident Services Specialist, you’ll have a big mission. Your mission is to handle resident inquiries along with managing and organizing concierge services, greeting, and directing future residents and guests to the appropriate BH team members, and assisting office team as needed. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, "how" things are done matters just as much as ‘what’ was done here at BH!
Key Responsibilities
Serve as the primary point of contact for resident requests and concerns.
Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions.
Assisting with planning and implementation of special functions and resident activities.
Communicates with residents regarding needs and follows up on completed service requests.
Maintains accurate resident records including contact information and correspondence.
General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property.
Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable.
Assist Renewal Specialist with Renewal Program where applicable.
Other duties as assigned.
You Have
Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
Strong written and verbal communication skills.
Intermediate computer technology skills and knowledge of MS Office Suite.
Previous experience in a customer-facing/customer service role is a plus.
High School or GED (General Education Diploma) required.
Work Schedule:
Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.
Seniority Level: Entry level Industry: Property Management Employment Type: Full-Time Location: On-Site
BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.
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