Bilingual Customer Sales Specialist

A manufacturing company is seeking a Bilingual Sales Support/Customer Service specialist supporting clients. Work You'll Do: Answer phone and email requests, work with customer to verify all needed information to prepare correct parts quotes and orders Locate parts in our systems and provide ship dates Process orders and follow up with customers on the status and ship dates Provide customers with accurate, actionable information either via telephone or email Communicate with our internal Product & Solution Support teams as well as Inside Sales to determine customer needs and escalate issues when they arise Tailor sales approaches to customers using results of business analytics including customer purchase patterns, machine ownership, key customer business needs Respond swiftly and courteously to customer complaints or inquiries Capture customer information, including addresses and phone numbers, contact name, equipment serial numbers for future follow-up. Build rapport with customers through friendly, engaging communication Partner with Sales, Service, Technical support and all Aftermarket teams to assure we provide the best customer service experience Ability to work within Excel, Outlook and other internal systems to complete tasks Ability to work in a fast-paced environment Qualifications: Must be able to read/write English and Spanish 10%-20% Travel 2+ years’ inside sales experience Excellent verbal communication skills and telephone manner Familiarity with Windows operating systems

#J-18808-Ljbffr