Client Success & Retention Lead — Insurance

An insurance agency specializing in customer service seeks an Account Lead - State Farm Agent Team Member in Hermosa Beach, California. You will oversee the customer service team, manage operations, and enhance customer experiences. Responsibilities include policy development, handling escalated complaints, and onboarding new customers. The ideal candidate has 4+ years of customer service experience and strong leadership skills, with a focus on customer retention. Opportunities for growth within the agency are available. #J-18808-Ljbffr