Account Lead State Farm Agent Team Member
State Farm Insurance - South Bay, Hermosa Beach, California, United States, 90254
Benefits
High Ticket Commissions
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Training & development
Role Description As a Account Lead - State Farm Agent Team Member with State Farm Insurance - South Bay, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
You will play a pivotal role in creating exceptional client experiences that fuel the growth of our insurance agency. Your meticulous attention to detail, strong customer service skills, and genuine desire to help others make you an invaluable asset to our team. In this role, you will not only resolve customer inquiries and support agency team members, but you will also oversee critical service-related processes, ensuring that all office operations align with our high standards and compliance requirements.
We are excited to connect with you if you are the empathetic, customer-focused team member we seek. We offer internal growth opportunities for driven and sales-minded individuals ready to advance their careers.
Main Responsibilities
Oversee the customer service team and manage daily operations, ensuring compliance with State Farm policies.
Develop and implement customer service policies, procedures, and training programs.
Handle escalated customer complaints and issues with professionalism and efficiency.
Oversee service-related processes, ensuring they are performed correctly according to office procedures.
Ensure office team members are compliant with State Farm guidelines and best practices.
Perform and train on customer retention strategies, including cross-selling inbound leads and existing customers.
Onboard new customers and conduct policy reviews, ensuring the delivery of State Farm’s simple conversation approach with excellent customer service to reduce cancellations and non-payments.
Invite customers to the office for simple conversation appointments, enhancing customer relationships.
Support claims and customer inquiries, providing oversight when the agent is not in the office.
Navigate complex matters assigned by the agent with organization and precision.
Greet customers and answer phones.
Qualifications
4+ years of experience in customer service
2+ years in a supervisor role a plus
Strong leadership, organizational, and problem-solving skills
Excellent communication and interpersonal abilities
Detail-oriented, able to multitask, and highly organized
Experience with customer retention, cross-selling, and compliance within an insurance agency is preferred
Bilingual Spanish a Plus
Comprehensive knowledge of insurance
Must be reliable and able to commute to office location
#J-18808-Ljbffr
High Ticket Commissions
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Training & development
Role Description As a Account Lead - State Farm Agent Team Member with State Farm Insurance - South Bay, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
You will play a pivotal role in creating exceptional client experiences that fuel the growth of our insurance agency. Your meticulous attention to detail, strong customer service skills, and genuine desire to help others make you an invaluable asset to our team. In this role, you will not only resolve customer inquiries and support agency team members, but you will also oversee critical service-related processes, ensuring that all office operations align with our high standards and compliance requirements.
We are excited to connect with you if you are the empathetic, customer-focused team member we seek. We offer internal growth opportunities for driven and sales-minded individuals ready to advance their careers.
Main Responsibilities
Oversee the customer service team and manage daily operations, ensuring compliance with State Farm policies.
Develop and implement customer service policies, procedures, and training programs.
Handle escalated customer complaints and issues with professionalism and efficiency.
Oversee service-related processes, ensuring they are performed correctly according to office procedures.
Ensure office team members are compliant with State Farm guidelines and best practices.
Perform and train on customer retention strategies, including cross-selling inbound leads and existing customers.
Onboard new customers and conduct policy reviews, ensuring the delivery of State Farm’s simple conversation approach with excellent customer service to reduce cancellations and non-payments.
Invite customers to the office for simple conversation appointments, enhancing customer relationships.
Support claims and customer inquiries, providing oversight when the agent is not in the office.
Navigate complex matters assigned by the agent with organization and precision.
Greet customers and answer phones.
Qualifications
4+ years of experience in customer service
2+ years in a supervisor role a plus
Strong leadership, organizational, and problem-solving skills
Excellent communication and interpersonal abilities
Detail-oriented, able to multitask, and highly organized
Experience with customer retention, cross-selling, and compliance within an insurance agency is preferred
Bilingual Spanish a Plus
Comprehensive knowledge of insurance
Must be reliable and able to commute to office location
#J-18808-Ljbffr