Overview
At Talkdesk, we are courageous innovators focused on redefining the customer experience. We champion an inclusive and diverse culture and support the community through volunteering and sustainability efforts. Talkdesk is trusted by thousands of employees, customers, and partners worldwide to deliver better experiences. We are recognized as a cloud contact center leader by Gartner and Forrester, with funding and a high growth trajectory shaping our transformational path. We embrace FAST, our fundamental operating principles: Focus + Accountability + Speed = Talkdesker. These principles guide us to make the impossible possible and drive our results. What is a Commercial Account Executive at Talkdesk
As a
Commercial Account Executive D/A/CH
at Talkdesk, you will be the driving force behind our growth in the mid-market segment. You will own the full sales cycle, targeting high-growth companies headquartered in Germany, Austria, and Switzerland. Success in this role requires a multi-channel approach to pipeline generation, collaborating closely with SDRs, Channel Partners, and Marketing, while maintaining a strong discipline for self-generation. We are looking for driven, hungry, motivated and ambitious Commercial Account Executives who proactively acquire new prospects and drive forward our business offerings through solution-based selling. Bring your passion for customer experience and join Talkdesk on our rocketship to success! As a Commercial Account Executive at Talkdesk, you will be responsible for…
Pipeline & Territory Management Multi-Channel Prospecting:
Actively build and manage a sales pipeline by collaborating with SDRs, Partner Managers / Indirect Sales, and the Marketing team. Self-Pipeline-Generation:
Maintain a hunter mentality by proactively identifying and qualifying new business opportunities through outbound cold calling, social selling, and networking. Strategic Territory Planning:
Develop and execute a comprehensive territory plan to penetrate the mid-market segment. Sales Execution & Strategy Full Cycle Ownership:
Lead the entire sales process from initial discovery and product demonstrations to contract negotiation and closing. Solution-Based Selling:
Conduct deep-dive discovery sessions to understand prospect pain points and map Talkdesk’s AI-powered CXA solutions to their specific business goals and use cases. Collaborative Selling:
Coordinate internal resources including Solution Engineers, Legal, Dealdesk, Product and leadership to navigate high-value AI deals and ensure a seamless customer experience. Reporting & Growth CRM Discipline:
Maintain Salesforce hygiene, ensuring all interactions, deal stages, and forecast dates are accurate and up to date. Market Intelligence:
Stay ahead of industry trends, competitor moves, and the evolving CXA landscape to position Talkdesk as the premier CXA & AI provider. Forecasting Accuracy:
Provide leadership with reliable weekly revenue forecasts based on a data-driven understanding of your sales funnel. What we are looking for
Bachelor's degree in Business Administration, Marketing, or a related field Fluent in German & English Proven experience in commercial sales roles with a track record of driving new business opportunities and expanding existing business Strong hunter mentality with willingness to own success from pipeline generation to bookings, and experience creating self-generated opportunities Enjoy the challenge of Net New Logos Experience in software or technology sales is strongly preferred Existing experience in AI-focused sales is a big plus Strong understanding of sales methodologies and the ability to develop and execute effective sales strategies Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders Strong analytical and problem-solving skills to analyze complex data and make strategic recommendations Experience working in a fast-paced, dynamic environment with the ability to manage multiple priorities and stakeholders Willingness to travel as needed Work Environment and Physical Requirements
Primarily office-environment work with extended periods of sitting or standing. Computer-based work with limited lifting and equipment usage limited to computer-related equipment (keyboards, mouse, etc.). The Talkdesk story hinges on empathy and acceptance. We are committed to inclusivity, diversity, and genuine acceptance. We will hire, promote, work with, cheer for, and warmly welcome into the Talkdesk family all persons without regard to ethnic or racial identity, Indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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At Talkdesk, we are courageous innovators focused on redefining the customer experience. We champion an inclusive and diverse culture and support the community through volunteering and sustainability efforts. Talkdesk is trusted by thousands of employees, customers, and partners worldwide to deliver better experiences. We are recognized as a cloud contact center leader by Gartner and Forrester, with funding and a high growth trajectory shaping our transformational path. We embrace FAST, our fundamental operating principles: Focus + Accountability + Speed = Talkdesker. These principles guide us to make the impossible possible and drive our results. What is a Commercial Account Executive at Talkdesk
As a
Commercial Account Executive D/A/CH
at Talkdesk, you will be the driving force behind our growth in the mid-market segment. You will own the full sales cycle, targeting high-growth companies headquartered in Germany, Austria, and Switzerland. Success in this role requires a multi-channel approach to pipeline generation, collaborating closely with SDRs, Channel Partners, and Marketing, while maintaining a strong discipline for self-generation. We are looking for driven, hungry, motivated and ambitious Commercial Account Executives who proactively acquire new prospects and drive forward our business offerings through solution-based selling. Bring your passion for customer experience and join Talkdesk on our rocketship to success! As a Commercial Account Executive at Talkdesk, you will be responsible for…
Pipeline & Territory Management Multi-Channel Prospecting:
Actively build and manage a sales pipeline by collaborating with SDRs, Partner Managers / Indirect Sales, and the Marketing team. Self-Pipeline-Generation:
Maintain a hunter mentality by proactively identifying and qualifying new business opportunities through outbound cold calling, social selling, and networking. Strategic Territory Planning:
Develop and execute a comprehensive territory plan to penetrate the mid-market segment. Sales Execution & Strategy Full Cycle Ownership:
Lead the entire sales process from initial discovery and product demonstrations to contract negotiation and closing. Solution-Based Selling:
Conduct deep-dive discovery sessions to understand prospect pain points and map Talkdesk’s AI-powered CXA solutions to their specific business goals and use cases. Collaborative Selling:
Coordinate internal resources including Solution Engineers, Legal, Dealdesk, Product and leadership to navigate high-value AI deals and ensure a seamless customer experience. Reporting & Growth CRM Discipline:
Maintain Salesforce hygiene, ensuring all interactions, deal stages, and forecast dates are accurate and up to date. Market Intelligence:
Stay ahead of industry trends, competitor moves, and the evolving CXA landscape to position Talkdesk as the premier CXA & AI provider. Forecasting Accuracy:
Provide leadership with reliable weekly revenue forecasts based on a data-driven understanding of your sales funnel. What we are looking for
Bachelor's degree in Business Administration, Marketing, or a related field Fluent in German & English Proven experience in commercial sales roles with a track record of driving new business opportunities and expanding existing business Strong hunter mentality with willingness to own success from pipeline generation to bookings, and experience creating self-generated opportunities Enjoy the challenge of Net New Logos Experience in software or technology sales is strongly preferred Existing experience in AI-focused sales is a big plus Strong understanding of sales methodologies and the ability to develop and execute effective sales strategies Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders Strong analytical and problem-solving skills to analyze complex data and make strategic recommendations Experience working in a fast-paced, dynamic environment with the ability to manage multiple priorities and stakeholders Willingness to travel as needed Work Environment and Physical Requirements
Primarily office-environment work with extended periods of sitting or standing. Computer-based work with limited lifting and equipment usage limited to computer-related equipment (keyboards, mouse, etc.). The Talkdesk story hinges on empathy and acceptance. We are committed to inclusivity, diversity, and genuine acceptance. We will hire, promote, work with, cheer for, and warmly welcome into the Talkdesk family all persons without regard to ethnic or racial identity, Indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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