Overview
The Inside Sales Associate/Customer Service Representative supports sales and operations by delivering a high-quality customer experience from order entry through shipment. This role serves as a key liaison between customers, sales, warehouse, and vendors, ensuring accuracy, clear communication, and on-time delivery. The position directly supports revenue growth and customer satisfaction.
Key Responsibilities
Customer & Sales Support
Serve as a primary point of contact for customer inquiries via phone and email
Prepare and deliver accurate product quotes in support of the sales team
Confirm customer orders and communicate estimated shipment and delivery timelines
Provide prompt follow-up and resolution for customer requests and issues
Order Management & Coordination
Enter, review, and process customer orders for accuracy and completeness
Maintain order and project tracking logs to monitor status through shipment
Coordinate with warehouse teams to ensure orders are scheduled and shipped on time
Provide proof of delivery documentation upon request
Inventory & Vendor Support
Place and track purchase orders with vendors as needed
Assist with reorder planning, timing, and quantity recommendations
Cross-Functional Communication
Communicate customer updates, pricing information, project status, and competitive insights to management
Collaborate closely with sales, warehouse, and operations teams to support customer and business needs
Identify opportunities to improve order accuracy, communication, and internal processes
Requirements Qualifications Required
1+ year of experience in customer service, inside sales support, or an office-based administrative role
Strong verbal and written communication skills
High level of accuracy, organization, and attention to detail
Proficiency with Microsoft Office (Outlook, Excel, Word)
Preferred
Experience in manufacturing, construction, or distribution environments
Experience using Microsoft Dynamics 365 (D365) or similar ERP systems
Bilingual in English and Spanish
Why Join Us
Stable, long-term opportunity supporting a collaborative operations and sales team
Hands-on role with visibility across customer service, sales, and logistics
Opportunity to develop deeper experience in inside sales, order management, and supply chain coordination
Benefits At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families.
Health benefits to include medical, dental and vision insurance. A wellness program with incentives.
Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events.
Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
Additional perks include employee discounts, company events and recognition programs.
***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***
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Key Responsibilities
Customer & Sales Support
Serve as a primary point of contact for customer inquiries via phone and email
Prepare and deliver accurate product quotes in support of the sales team
Confirm customer orders and communicate estimated shipment and delivery timelines
Provide prompt follow-up and resolution for customer requests and issues
Order Management & Coordination
Enter, review, and process customer orders for accuracy and completeness
Maintain order and project tracking logs to monitor status through shipment
Coordinate with warehouse teams to ensure orders are scheduled and shipped on time
Provide proof of delivery documentation upon request
Inventory & Vendor Support
Place and track purchase orders with vendors as needed
Assist with reorder planning, timing, and quantity recommendations
Cross-Functional Communication
Communicate customer updates, pricing information, project status, and competitive insights to management
Collaborate closely with sales, warehouse, and operations teams to support customer and business needs
Identify opportunities to improve order accuracy, communication, and internal processes
Requirements Qualifications Required
1+ year of experience in customer service, inside sales support, or an office-based administrative role
Strong verbal and written communication skills
High level of accuracy, organization, and attention to detail
Proficiency with Microsoft Office (Outlook, Excel, Word)
Preferred
Experience in manufacturing, construction, or distribution environments
Experience using Microsoft Dynamics 365 (D365) or similar ERP systems
Bilingual in English and Spanish
Why Join Us
Stable, long-term opportunity supporting a collaborative operations and sales team
Hands-on role with visibility across customer service, sales, and logistics
Opportunity to develop deeper experience in inside sales, order management, and supply chain coordination
Benefits At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families.
Health benefits to include medical, dental and vision insurance. A wellness program with incentives.
Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events.
Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
Additional perks include employee discounts, company events and recognition programs.
***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***
#J-18808-Ljbffr