Insight Global is seeking a Level 1/Level 2 Helpdesk Analyst to support a retail client on a 1-2 year contract. This role will focus on imaging and deploying hundreds of laptops for internal u as part of a Windows 10 to Windows 11 migration. The ideal candidate will have prior customer service experience and be comfortable collaborating with stakeholders to coordinate laptop replacements and provide basic end-user support. This position is 100% on-site, five days a week in Coppell, TX, with minimal travel to Plano, TX as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience • Previous Level 1 or Level 2 Helpdesk experience • Strong customer service skills with the ability to interact professionally with stakeholders • Experience imaging laptops and supporting Windows operating systems • Comfortable working in a fast-paced, high-volume deployment environment
Nice to Have Skills & Experience • Associate's or Bachelor's Degree in: Information Technology, Computer Science, Computer Information Systems (CIS), Network Administration
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience • Previous Level 1 or Level 2 Helpdesk experience • Strong customer service skills with the ability to interact professionally with stakeholders • Experience imaging laptops and supporting Windows operating systems • Comfortable working in a fast-paced, high-volume deployment environment
Nice to Have Skills & Experience • Associate's or Bachelor's Degree in: Information Technology, Computer Science, Computer Information Systems (CIS), Network Administration
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.