Lead Collections Specialist (remote possible)
First American Financial, Fort Mill, South Carolina, United States, 29715
Overview
Employer Industry: Mortgage Servicing
Why consider this job opportunity:
Salary up to $35.82 per hour
Comprehensive benefits package including medical, dental, vision, 401k, and PTO
Opportunity for career advancement and professional growth within a supportive environment
Emphasis on diversity, equity, and inclusion in the workplace
Flexibility to work remotely
Recognition as a top employer with a focus on employee satisfaction and well-being
Responsibilities
Perform various collection activities including calls, correspondence, and negotiating payment plans
Provide customer service related to collections issues and ensure accurate records of all communications
Analyze and present collections data and metrics to management
Research and resolve issues with escalated delinquent customers, including potential write-offs
Mentor team members and support supervisors during absences
Qualifications
High School diploma or equivalent; some college preferred
Minimum of 5 years of directly related experience
Demonstrated leadership experience
Strong verbal and written communication skills with excellent negotiation abilities
In-depth knowledge of billing procedures, collections techniques, and accounts receivable
Preferred Qualifications
Experience with mainframe systems such as Oracle or other operating systems
Ability to thrive in a fast-paced collaborative environment
Familiarity with state and federal Fair Debt Collections Laws and bankruptcy procedures
#MortgageServicing #Collections #RemoteWork #DiversityAndInclusion #CareerAdvancement
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $35.82 per hour
Comprehensive benefits package including medical, dental, vision, 401k, and PTO
Opportunity for career advancement and professional growth within a supportive environment
Emphasis on diversity, equity, and inclusion in the workplace
Flexibility to work remotely
Recognition as a top employer with a focus on employee satisfaction and well-being
Responsibilities
Perform various collection activities including calls, correspondence, and negotiating payment plans
Provide customer service related to collections issues and ensure accurate records of all communications
Analyze and present collections data and metrics to management
Research and resolve issues with escalated delinquent customers, including potential write-offs
Mentor team members and support supervisors during absences
Qualifications
High School diploma or equivalent; some college preferred
Minimum of 5 years of directly related experience
Demonstrated leadership experience
Strong verbal and written communication skills with excellent negotiation abilities
In-depth knowledge of billing procedures, collections techniques, and accounts receivable
Preferred Qualifications
Experience with mainframe systems such as Oracle or other operating systems
Ability to thrive in a fast-paced collaborative environment
Familiarity with state and federal Fair Debt Collections Laws and bankruptcy procedures
#MortgageServicing #Collections #RemoteWork #DiversityAndInclusion #CareerAdvancement
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr