Lead Collections Specialist (remote possible)
First American Financial, New York, New York, United States
Overview
Employer Industry: Mortgage Servicing
Benefits
Salary up to $35.82 per hour
Opportunity for career advancement and growth within the organization
Supportive and inclusive workplace culture that celebrates diversity and individuality
Comprehensive benefits package including medical, dental, vision, and 401k
Flexibility to work remotely
Chance to mentor team members and contribute to innovative collection strategies
Responsibilities
Perform a variety of collection activities including calls, correspondence, and negotiating payment plans
Provide customer service regarding collections issues and process customer refunds and account adjustments
Gather collections data for reporting and prepare metrics for management
Research and resolve issues with escalated delinquent customers
Support supervisor during absences and assist in training team members
Qualifications
High School diploma or equivalent
Typically requires 5+ years of directly related experience
Demonstrated leadership experience
Excellent verbal and written communication skills with strong negotiation abilities
Strong knowledge of billing procedures, collections techniques, and accounts receivable
Preferred Qualifications
Some college education preferred
Knowledge of state and federal Fair Debt Collections Laws and US Bankruptcy Code
Experience with mainframe systems such as Oracle or similar operating systems
Ability to analyze and interpret complex documents for sound decision-making
Proven ability to thrive in a fast-paced collaborative environment
#MortgageServicing #Collections #RemoteWork #DiversityAndInclusion #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Benefits
Salary up to $35.82 per hour
Opportunity for career advancement and growth within the organization
Supportive and inclusive workplace culture that celebrates diversity and individuality
Comprehensive benefits package including medical, dental, vision, and 401k
Flexibility to work remotely
Chance to mentor team members and contribute to innovative collection strategies
Responsibilities
Perform a variety of collection activities including calls, correspondence, and negotiating payment plans
Provide customer service regarding collections issues and process customer refunds and account adjustments
Gather collections data for reporting and prepare metrics for management
Research and resolve issues with escalated delinquent customers
Support supervisor during absences and assist in training team members
Qualifications
High School diploma or equivalent
Typically requires 5+ years of directly related experience
Demonstrated leadership experience
Excellent verbal and written communication skills with strong negotiation abilities
Strong knowledge of billing procedures, collections techniques, and accounts receivable
Preferred Qualifications
Some college education preferred
Knowledge of state and federal Fair Debt Collections Laws and US Bankruptcy Code
Experience with mainframe systems such as Oracle or similar operating systems
Ability to analyze and interpret complex documents for sound decision-making
Proven ability to thrive in a fast-paced collaborative environment
#MortgageServicing #Collections #RemoteWork #DiversityAndInclusion #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr