Maintain and prioritize a pipeline of IT projects, support requests, and initiatives
Communicate project timelines and status updates to internal stakeholders
Lead and develop IT team members, providing performance feedback and training opportunities
Prepare and manage the department's annual budget
Collaborate with department leaders to identify opportunities for technology to drive efficiency and innovation
Lead planning and execution of major technology initiatives and capital improvements
Work directly with customers on technology integrations
Evaluate and recommend software, tools, and systems to meet evolving business needs
Ensure the reliability, security, and scalability of all hardware, networking, and server systems
Manage data backup, retention, and recovery strategies
Maintain secure connectivity and VPN access across company locations
Oversee support and enhancement of core systems including Microsoft Dynamics GP and Korber WMS
Manage custom software development efforts and third-party vendor relationships
Ensure software is properly licensed, maintained, and aligned with best practices
Deliver business intelligence tools and dashboards to support decision-making
Promote adoption of reporting systems such as Power BI
Train users to maximize the value of company systems and analytics
Foster a service-focused culture that prioritizes internal user and customer needs
Maintain appropriate staffing to ensure reliable IT support availability