Overview
The Partner Account Manager is responsible for driving customer retention, expansion, and long-term value across an assigned portfolio of Channel Partners. This role focuses on managing subscription renewals, identifying upsell and cross-sell opportunities, strengthening executive relationships, and ensuring customers achieve measurable success with our software solutions. The ideal candidate is highly consultative; data driven and excels with Partner Management. Responsibilities
Own the full renewal cycle for assigned partner / customer accounts, including quoting, forecasting, and churn mitigation Proactively monitor customer health, product usage and business outcomes to minimize churn risk Develop and execute partner success plans to secure on-time renewals and multi-year contracts Partner with Support and Technical resources to resolve renewal issues and blockers Surface and qualify add-on, cross-sell, and upsell opportunities in partnership with VAR Educate partner teams on product capabilities, roadmap, and best practices Create visibility into customer usage data (trends) and recommend opportunities for deeper product adoption Build deep, trusted relationships at multiple levels of the customer organization Serve as the partner’s primary advocate internally, ensuring their voice influences product, operations, and support resources Lead quarterly business reviews (QBRs) focused on performance growth and alignment Develop and execute joint business plans and go to market strategies Maintain accurate partner data, health scores, forecasting and activity tracking in CRM Partner cross-functionally with Support, Product, Marketing, Sales, Accounting, and RTR to improve partner / customer experience Experience & Qualifications
2-5+ years of indirect Sales experience (Channel) Preferred 5+ years Account Management experience selling SAAS technology solutions Demonstrated success driving renewals & retention, managing partner accounts, and improving customer health Strong understanding of SaaS metrics, customer lifecycle, and value-based engagement Skills & Capabilities
Exceptional relationship-building, communication, and executive-level presentation skills Problem solving, negotiation and conflict resolution Strong project management, prioritization, and organizational skills to support customer escalation Organizational skills and computer competency to facilitate customer and business tracking, follow up and partner support Highly motivated self-starter, emotional intelligence, commercial acumen, and a customer-first mindset Tools
Familiarity with CRM (Salesforce), Clari, Microsoft applications Perks
Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) Comprehensive health, dental and vision coverage 401(k) retirement match (100% matching up to 4%) 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date 5 days paid yearly to volunteer (through Sage Foundation) $5,250 tuition reimbursement per calendar year starting 6 months after hire date Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) Library of on-demand career development options and ongoing training offerings What it’s like to work at Sage
Careers homepage - https://www.sage.com/en-us/company/careers/ Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm LinkedIn page - https://www.linkedin.com/company/sage-software
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The Partner Account Manager is responsible for driving customer retention, expansion, and long-term value across an assigned portfolio of Channel Partners. This role focuses on managing subscription renewals, identifying upsell and cross-sell opportunities, strengthening executive relationships, and ensuring customers achieve measurable success with our software solutions. The ideal candidate is highly consultative; data driven and excels with Partner Management. Responsibilities
Own the full renewal cycle for assigned partner / customer accounts, including quoting, forecasting, and churn mitigation Proactively monitor customer health, product usage and business outcomes to minimize churn risk Develop and execute partner success plans to secure on-time renewals and multi-year contracts Partner with Support and Technical resources to resolve renewal issues and blockers Surface and qualify add-on, cross-sell, and upsell opportunities in partnership with VAR Educate partner teams on product capabilities, roadmap, and best practices Create visibility into customer usage data (trends) and recommend opportunities for deeper product adoption Build deep, trusted relationships at multiple levels of the customer organization Serve as the partner’s primary advocate internally, ensuring their voice influences product, operations, and support resources Lead quarterly business reviews (QBRs) focused on performance growth and alignment Develop and execute joint business plans and go to market strategies Maintain accurate partner data, health scores, forecasting and activity tracking in CRM Partner cross-functionally with Support, Product, Marketing, Sales, Accounting, and RTR to improve partner / customer experience Experience & Qualifications
2-5+ years of indirect Sales experience (Channel) Preferred 5+ years Account Management experience selling SAAS technology solutions Demonstrated success driving renewals & retention, managing partner accounts, and improving customer health Strong understanding of SaaS metrics, customer lifecycle, and value-based engagement Skills & Capabilities
Exceptional relationship-building, communication, and executive-level presentation skills Problem solving, negotiation and conflict resolution Strong project management, prioritization, and organizational skills to support customer escalation Organizational skills and computer competency to facilitate customer and business tracking, follow up and partner support Highly motivated self-starter, emotional intelligence, commercial acumen, and a customer-first mindset Tools
Familiarity with CRM (Salesforce), Clari, Microsoft applications Perks
Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) Comprehensive health, dental and vision coverage 401(k) retirement match (100% matching up to 4%) 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date 5 days paid yearly to volunteer (through Sage Foundation) $5,250 tuition reimbursement per calendar year starting 6 months after hire date Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) Library of on-demand career development options and ongoing training offerings What it’s like to work at Sage
Careers homepage - https://www.sage.com/en-us/company/careers/ Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm LinkedIn page - https://www.linkedin.com/company/sage-software
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