Sales Specialist, Beverly Hills Flagship
Hermès, Beverly Hills, California, United States, 90211
Overview
The Team:
The Hermès Beverly Hills Flagship Boutique opened in 1972 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity:
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. All other duties as assigned by the supervisor. About the Role
Sales Objectives
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target. Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationery and the like) are stocked at all times. Maintain selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc. Provide assistance as needed in inventory preparation. POS
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed. Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day. Maintain cleanliness and organization of workstation at all times. Asset Protection
Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as applicable. Practice appropriate AP techniques and follow all guidelines for key control and merchandise security. Respect physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management). Customer Service
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS. About You
2+ years of experience in sales, experience in a luxury environment preferred Strong relationship development and impeccable communication skills Even-tempered with ability to continuously multi-task Self-starter and able to work independently while balancing collaboration with a team Strong organizational skills Open availability to accommodate needs of the business Ability to lift between 0-25 lbs. without assistance The range for this position is $26.51-$29.30. Actual rates are determined based on the job, location, and individual experience. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Company Overview and Equal Opportunity
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. Hermès is an independent, family-owned company with a global network and a commitment to sustainable development and corporate social responsibility. Hermès of Paris is an equal opportunity workplace. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
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The Team:
The Hermès Beverly Hills Flagship Boutique opened in 1972 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity:
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. All other duties as assigned by the supervisor. About the Role
Sales Objectives
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target. Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationery and the like) are stocked at all times. Maintain selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc. Provide assistance as needed in inventory preparation. POS
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed. Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day. Maintain cleanliness and organization of workstation at all times. Asset Protection
Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as applicable. Practice appropriate AP techniques and follow all guidelines for key control and merchandise security. Respect physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management). Customer Service
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS. About You
2+ years of experience in sales, experience in a luxury environment preferred Strong relationship development and impeccable communication skills Even-tempered with ability to continuously multi-task Self-starter and able to work independently while balancing collaboration with a team Strong organizational skills Open availability to accommodate needs of the business Ability to lift between 0-25 lbs. without assistance The range for this position is $26.51-$29.30. Actual rates are determined based on the job, location, and individual experience. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Company Overview and Equal Opportunity
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. Hermès is an independent, family-owned company with a global network and a commitment to sustainable development and corporate social responsibility. Hermès of Paris is an equal opportunity workplace. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
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