Overview
The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Senior Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The opportunity and responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. All other duties as assigned by the supervisor. About the Role
Sales Objectives Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target. Organize and prioritize the selling floor to support the sales effort and overall customer experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stored at all times. Maintain selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc. Provides assistance as needed in inventory preparation. POS Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed. Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day. Maintain cleanliness and organization of workstation at all times. Asset Protection Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management). Customer Service Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS. Supervisory Responsibility: NO Budget Responsibility: NO Decision Making Responsibility: NO About You
2+ years of experience in sales, experience in a luxury environment preferred Strong relationship development and impeccable communication skills Even-tempered with ability to continuously multi-task Self-starter and able to work independently while balancing collaboration with a team Strong organizational skills Open availability to accommodate needs of the business Ability to lift between 0-25 lbs. without assistance The hourly range for this position is $26.51-$29.30. Actual rates are determined based on the job, location, and individual experience. Hermès Benefits Overview
Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including: Commission and bonus incentives based on sales performance Medical, Dental, Vision Life Insurance and Disability Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time) Paid Parental Leave and Transition Time 401(k) and Roth Retirement Plan with company matching and profit sharing Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance) Product discount and EAP resources Access to Calm App, Health Advocate, Family Building Support, and more We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops. Hermès employs more than 15,000 people worldwide with over 6,000 craftspeople engaged in making artisanal products. Hermès is a global community with a network of stores in many countries. Hermès acts on sustainable development and corporate social responsibility values, and aims to leave a positive footprint on the world. At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of artisans. Our commitment to progress is reflected in the way we operate and in partnerships with our community and non-profit partners. Hermès of Paris is an equal opportunity workplace. Applications are recruited, selected and hired on the basis of merit and ability with respect to positions being filled and potential for promotion or transfer. Hermès of Paris, Inc. provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
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The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Senior Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The opportunity and responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. All other duties as assigned by the supervisor. About the Role
Sales Objectives Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target. Organize and prioritize the selling floor to support the sales effort and overall customer experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stored at all times. Maintain selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc. Provides assistance as needed in inventory preparation. POS Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed. Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day. Maintain cleanliness and organization of workstation at all times. Asset Protection Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management). Customer Service Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS. Supervisory Responsibility: NO Budget Responsibility: NO Decision Making Responsibility: NO About You
2+ years of experience in sales, experience in a luxury environment preferred Strong relationship development and impeccable communication skills Even-tempered with ability to continuously multi-task Self-starter and able to work independently while balancing collaboration with a team Strong organizational skills Open availability to accommodate needs of the business Ability to lift between 0-25 lbs. without assistance The hourly range for this position is $26.51-$29.30. Actual rates are determined based on the job, location, and individual experience. Hermès Benefits Overview
Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including: Commission and bonus incentives based on sales performance Medical, Dental, Vision Life Insurance and Disability Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time) Paid Parental Leave and Transition Time 401(k) and Roth Retirement Plan with company matching and profit sharing Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance) Product discount and EAP resources Access to Calm App, Health Advocate, Family Building Support, and more We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops. Hermès employs more than 15,000 people worldwide with over 6,000 craftspeople engaged in making artisanal products. Hermès is a global community with a network of stores in many countries. Hermès acts on sustainable development and corporate social responsibility values, and aims to leave a positive footprint on the world. At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of artisans. Our commitment to progress is reflected in the way we operate and in partnerships with our community and non-profit partners. Hermès of Paris is an equal opportunity workplace. Applications are recruited, selected and hired on the basis of merit and ability with respect to positions being filled and potential for promotion or transfer. Hermès of Paris, Inc. provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
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