Philanthropic Client Manager
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Philanthropic Client Managers (PCMs) are experts in the management of philanthropic investment management and trust accounts. They are responsible for providing client support and executing our fiduciary duties in compliance with all laws, regulations, policies, and procedures. Philanthropic Client Managers are also responsible for considering account the unique aspects of their clients' circumstances in order to proactively provide advice and solutions to clients in nonprofit and private philanthropy accounts. Additionally, PCMs have shared responsibility with the Senior/Institutional Sales Director (ISD), ICA, PCA, and National Practice Experts (NPEs) for the management and growth of their relationships and shared responsibility with the Market Philanthropic Executives (MPEs) and Institutional Client Executive/Director (ICE/Ds), as appropriate, for delivering client service and overall client satisfaction for their largest and most valuable relationships. The Charitable Gift Fund, Bank of America's donor-advised fund, allows high net worth clients to receive immediate tax deductions for charitable contributions and to recommend grants to public charities over time. In 2024, the CGF took in $1.4B in charitable contributions from clients and facilitated approximately $1B in grants to approved charities. As a member of the Client Services team, this individual will provide high quality communications and service for CGF clients and their financial advisors. This position will report to the Service Team Lead and work closely with peer team members, the CGF Operations team, and the CGF's outside processing partner. Responsibilities include but are not limited to: Answering incoming calls, emails, and voice messages to address questions and resolve client issues Following up promptly and thoroughly, carrying through to resolution and/or escalating for help as soon as needed Learning routines and developing knowledge to review and approve grant recommendations Communicating with clients, ML FAs, and PB client teams, and charities to verify IRS-eligibility for charities and grant purposes Accurately handling and processing a significant volume of work under daily/weekly deadlines Meeting expectations in line with experience for productivity levels Helping with project-based work as needed Limited time off during year-end (due to giving season) Desired skills and attributes: Able to work and adapt in a fast-paced, collaborative, team environment Able to develop trust, rapport, and respect with CGF team members and vendor partners Able to multi-task effectively and work independently (and with the team) Able to prioritize, manage details, and follow through 100% of the time Able to listen actively and correctly identify issues/concerns Able to exercise good judgment leading towards resolutions or escalations Able to communicate clearly, professionally, and efficiently on phone and via email Able to use Microsoft Office and learn additional systems Able to work in-office minimum of 3 days per week Able to work extended hours/overtime, especially during year-end Desired Qualifications: Ability and inclination to learn and respond quickly, multi-task effectively Experience in philanthropy/philanthropic services, DAF specific is a plus and would add value Experience working in a Trust/Fiduciary setting and expertise in executing on the Fiduciary standard and related trust operational processing Experience with high-demand client services Ability to accurately and efficiently handle significant volumes of work Experience in financial services ideally in the Philanthropic space Skills: Analytical Thinking Business Acumen Client Management Collaboration Relationship Building Active Listening Business Case Review Business Development Client Experience Branding Issue Management Account Management Strategy Planning and Development Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Philanthropic Client Managers (PCMs) are experts in the management of philanthropic investment management and trust accounts. They are responsible for providing client support and executing our fiduciary duties in compliance with all laws, regulations, policies, and procedures. Philanthropic Client Managers are also responsible for considering account the unique aspects of their clients' circumstances in order to proactively provide advice and solutions to clients in nonprofit and private philanthropy accounts. Additionally, PCMs have shared responsibility with the Senior/Institutional Sales Director (ISD), ICA, PCA, and National Practice Experts (NPEs) for the management and growth of their relationships and shared responsibility with the Market Philanthropic Executives (MPEs) and Institutional Client Executive/Director (ICE/Ds), as appropriate, for delivering client service and overall client satisfaction for their largest and most valuable relationships. The Charitable Gift Fund, Bank of America's donor-advised fund, allows high net worth clients to receive immediate tax deductions for charitable contributions and to recommend grants to public charities over time. In 2024, the CGF took in $1.4B in charitable contributions from clients and facilitated approximately $1B in grants to approved charities. As a member of the Client Services team, this individual will provide high quality communications and service for CGF clients and their financial advisors. This position will report to the Service Team Lead and work closely with peer team members, the CGF Operations team, and the CGF's outside processing partner. Responsibilities include but are not limited to: Answering incoming calls, emails, and voice messages to address questions and resolve client issues Following up promptly and thoroughly, carrying through to resolution and/or escalating for help as soon as needed Learning routines and developing knowledge to review and approve grant recommendations Communicating with clients, ML FAs, and PB client teams, and charities to verify IRS-eligibility for charities and grant purposes Accurately handling and processing a significant volume of work under daily/weekly deadlines Meeting expectations in line with experience for productivity levels Helping with project-based work as needed Limited time off during year-end (due to giving season) Desired skills and attributes: Able to work and adapt in a fast-paced, collaborative, team environment Able to develop trust, rapport, and respect with CGF team members and vendor partners Able to multi-task effectively and work independently (and with the team) Able to prioritize, manage details, and follow through 100% of the time Able to listen actively and correctly identify issues/concerns Able to exercise good judgment leading towards resolutions or escalations Able to communicate clearly, professionally, and efficiently on phone and via email Able to use Microsoft Office and learn additional systems Able to work in-office minimum of 3 days per week Able to work extended hours/overtime, especially during year-end Desired Qualifications: Ability and inclination to learn and respond quickly, multi-task effectively Experience in philanthropy/philanthropic services, DAF specific is a plus and would add value Experience working in a Trust/Fiduciary setting and expertise in executing on the Fiduciary standard and related trust operational processing Experience with high-demand client services Ability to accurately and efficiently handle significant volumes of work Experience in financial services ideally in the Philanthropic space Skills: Analytical Thinking Business Acumen Client Management Collaboration Relationship Building Active Listening Business Case Review Business Development Client Experience Branding Issue Management Account Management Strategy Planning and Development Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.