Overview
At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Resilience is backed by leading technology investment firms and operates globally with teams and offices in multiple cities. We provide risk quantification software, cybersecurity expertise, and cyber insurance for middle and large organizations. The Marketing Operations Manager will ensure our CRM and marketing systems operate as a reliable, scalable backbone for our go-to-market efforts. You will manage Salesforce and our overall marketing tech stack, with emphasis on process operations, data governance, workflow automation, and reporting to enable the GTM team to execute campaigns, measure performance, and deliver insights. The ideal candidate is a broad systems thinker with hands-on experience in CRM management, GTM workflow automation, and attribution measurement in a B2B SaaS or cybersecurity environment. Key Responsibilities
Own day-to-day administration of Salesforce, including objects, fields, workflows, flows, validation rules, automations, and user permissions. Manage and optimize marketing automation workflows, nurture journeys, and campaign operations. Partner with Marketing to build audiences, segmentations, and lead scoring models. Build and maintain analytics dashboards to support pipeline visibility, funnel analysis, and GTM performance reporting. Manage integrations and ensure clean, consistent data across the GTM tech stack. Ensure CRM best practices, governance, and documentation are established and followed. Evaluate and implement new martech partners. Contribute to roadmap discussions for CRM enhancements and process improvements across the revenue lifecycle. Required Qualifications
5–8 years of hands-on experience managing Salesforce in a B2B environment. Strong understanding of CRM architecture, objects, workflows, automations, and integrations. Experience supporting both Marketing and/or Sales functions. Proficiency with data management processes (imports, enrichment, cleanup, deduping). Experience working with marketing automation platforms (HubSpot, Salesforce Marketing Cloud, ZoomInfo, Common Room). Strong analytical skills with experience building campaign dashboards and attribution reports. Excellent communication skills and stakeholder management. Preferred Qualifications
Salesforce Administrator Certification (ADM-201). Experience operationalizing AI tools within CRM or GTM workflows. Experience in cybersecurity, SaaS, or other technical B2B industries. Familiarity with RevOps, funnel analysis, and GTM analytics. Experience with tools like Customer Data Platforms (CDPs), ZoomInfo, Common Room, or other marketing automation platforms. Core Competencies
Systems thinking & process design Data accuracy & governance mindset GTM alignment & cross-functional communication Technical troubleshooting Ability to prioritize and manage competing deadlines Bias toward optimization, automation, and continuous improvement Compensation range: $90,000 USD - $140,000 USD What Resilience Offers You
Innovative company culture Flexible work schedules Family paid leave Paid healthcare for employees 401k Professional development & career advancements Flexible paid time off Employee referral bonus Accommodations and Accessibility
We want to ensure you’re able to perform as well as possible in your interview. If you have accessibility-related needs to ensure a comfortable visit, please let us know. We’ll provide reasonable accommodations to suit your working style during your interview and if you join our team. If you require accommodations in completing this application or participating in the process, please inform your recruiter. Beware of Job Scams
Resilience is excited to welcome talented individuals to explore career opportunities with us. We urge you to stay vigilant against recruitment scams. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform, and interviews will be conducted via approved Resilience channels. If you have concerns, please notify your recruiter.
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At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Resilience is backed by leading technology investment firms and operates globally with teams and offices in multiple cities. We provide risk quantification software, cybersecurity expertise, and cyber insurance for middle and large organizations. The Marketing Operations Manager will ensure our CRM and marketing systems operate as a reliable, scalable backbone for our go-to-market efforts. You will manage Salesforce and our overall marketing tech stack, with emphasis on process operations, data governance, workflow automation, and reporting to enable the GTM team to execute campaigns, measure performance, and deliver insights. The ideal candidate is a broad systems thinker with hands-on experience in CRM management, GTM workflow automation, and attribution measurement in a B2B SaaS or cybersecurity environment. Key Responsibilities
Own day-to-day administration of Salesforce, including objects, fields, workflows, flows, validation rules, automations, and user permissions. Manage and optimize marketing automation workflows, nurture journeys, and campaign operations. Partner with Marketing to build audiences, segmentations, and lead scoring models. Build and maintain analytics dashboards to support pipeline visibility, funnel analysis, and GTM performance reporting. Manage integrations and ensure clean, consistent data across the GTM tech stack. Ensure CRM best practices, governance, and documentation are established and followed. Evaluate and implement new martech partners. Contribute to roadmap discussions for CRM enhancements and process improvements across the revenue lifecycle. Required Qualifications
5–8 years of hands-on experience managing Salesforce in a B2B environment. Strong understanding of CRM architecture, objects, workflows, automations, and integrations. Experience supporting both Marketing and/or Sales functions. Proficiency with data management processes (imports, enrichment, cleanup, deduping). Experience working with marketing automation platforms (HubSpot, Salesforce Marketing Cloud, ZoomInfo, Common Room). Strong analytical skills with experience building campaign dashboards and attribution reports. Excellent communication skills and stakeholder management. Preferred Qualifications
Salesforce Administrator Certification (ADM-201). Experience operationalizing AI tools within CRM or GTM workflows. Experience in cybersecurity, SaaS, or other technical B2B industries. Familiarity with RevOps, funnel analysis, and GTM analytics. Experience with tools like Customer Data Platforms (CDPs), ZoomInfo, Common Room, or other marketing automation platforms. Core Competencies
Systems thinking & process design Data accuracy & governance mindset GTM alignment & cross-functional communication Technical troubleshooting Ability to prioritize and manage competing deadlines Bias toward optimization, automation, and continuous improvement Compensation range: $90,000 USD - $140,000 USD What Resilience Offers You
Innovative company culture Flexible work schedules Family paid leave Paid healthcare for employees 401k Professional development & career advancements Flexible paid time off Employee referral bonus Accommodations and Accessibility
We want to ensure you’re able to perform as well as possible in your interview. If you have accessibility-related needs to ensure a comfortable visit, please let us know. We’ll provide reasonable accommodations to suit your working style during your interview and if you join our team. If you require accommodations in completing this application or participating in the process, please inform your recruiter. Beware of Job Scams
Resilience is excited to welcome talented individuals to explore career opportunities with us. We urge you to stay vigilant against recruitment scams. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform, and interviews will be conducted via approved Resilience channels. If you have concerns, please notify your recruiter.
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