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Overview Job Title:
Help Desk Analyst Location:
North Chesterfield, VA, (Onsite) Local Candidates Strongly Preferre Position Type:
Contract Interview Mode:
In-Person
Responsibilities
Serve as the primary support contact for employer organizations using the VSP background check system
Determine employer eligibility and qualifications for VSP account access
Set up and configure employer accounts within the VSP system
Create, manage, and maintain employer user profiles and access permissions
Assist users with registration, login, and navigation of the employer ePortal
Update account and user information as required
Provide technical troubleshooting and problem resolution support
Identify root causes of issues and implement effective solutions
Communicate clearly and professionally with stakeholders via phone, email, and written correspondence
Maintain accurate documentation and system records
Perform additional duties as assigned to support program operations
Knowledge, Skills, And Abilities
Advanced computer proficiency aligned with help desk and support operations
Strong multitasking and problem-solving capabilities
Ability to analyze issues, determine root causes, and implement solutions
Excellent customer service and client relationship skills
Strong verbal and written communication skills
Proficiency with Microsoft Office applications, including: Word, Excel, PowerPoint, Visio, Outlook
Required/Desired Skills
Advanced computer skills are required that align with the Job Description
Ability to multitask and to determine root cause of problems and implement solutions
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
Customer relations skills
Good verbal and written communication skills
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
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Overview Job Title:
Help Desk Analyst Location:
North Chesterfield, VA, (Onsite) Local Candidates Strongly Preferre Position Type:
Contract Interview Mode:
In-Person
Responsibilities
Serve as the primary support contact for employer organizations using the VSP background check system
Determine employer eligibility and qualifications for VSP account access
Set up and configure employer accounts within the VSP system
Create, manage, and maintain employer user profiles and access permissions
Assist users with registration, login, and navigation of the employer ePortal
Update account and user information as required
Provide technical troubleshooting and problem resolution support
Identify root causes of issues and implement effective solutions
Communicate clearly and professionally with stakeholders via phone, email, and written correspondence
Maintain accurate documentation and system records
Perform additional duties as assigned to support program operations
Knowledge, Skills, And Abilities
Advanced computer proficiency aligned with help desk and support operations
Strong multitasking and problem-solving capabilities
Ability to analyze issues, determine root causes, and implement solutions
Excellent customer service and client relationship skills
Strong verbal and written communication skills
Proficiency with Microsoft Office applications, including: Word, Excel, PowerPoint, Visio, Outlook
Required/Desired Skills
Advanced computer skills are required that align with the Job Description
Ability to multitask and to determine root cause of problems and implement solutions
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
Customer relations skills
Good verbal and written communication skills
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
#J-18808-Ljbffr