Overview
Champions Do More Crash Champions is one of the fastest-growing brands and the largest founder-led multi-shop operator (MSO) of collision repair services in the U.S. The company also operates Crash Champions LUXE | EV Certified, a brand of highline and luxury EV repair centers. We service customers at more than 650 locations in 38 states. Founded in 1999, Crash Champions has grown with a people-first philosophy: delivering superior collision repair service through people first. Location: 3211 Sonoma Blvd., 94590. Responsibilities
Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. Complete initial estimates, write full estimates after disassembly and damage evaluation, and lock final estimates. Manage each repair and ensure Crash Champions’ quality standards by performing in-process quality control. Keep every customer informed and update them on the status of their vehicle to provide the best possible experience. Pull and review data procedures with Body Technicians and complete post-scanning for each vehicle in the repair process. Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete. Qualifications
Customer service skills Organization and multi-tasking skills, good time management, and ability to adapt to a fast-paced environment Knowledge of dealing with Insurance partners (preferred) Ability to work in fast-paced environments Knowledge of multiple estimating systems (CCC One preferred, Mitchell & Audatex) Benefits
Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401k Retirement Plan with match Referral Bonus (“Cash From Crash”) 5 Paid Holidays
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Champions Do More Crash Champions is one of the fastest-growing brands and the largest founder-led multi-shop operator (MSO) of collision repair services in the U.S. The company also operates Crash Champions LUXE | EV Certified, a brand of highline and luxury EV repair centers. We service customers at more than 650 locations in 38 states. Founded in 1999, Crash Champions has grown with a people-first philosophy: delivering superior collision repair service through people first. Location: 3211 Sonoma Blvd., 94590. Responsibilities
Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. Complete initial estimates, write full estimates after disassembly and damage evaluation, and lock final estimates. Manage each repair and ensure Crash Champions’ quality standards by performing in-process quality control. Keep every customer informed and update them on the status of their vehicle to provide the best possible experience. Pull and review data procedures with Body Technicians and complete post-scanning for each vehicle in the repair process. Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete. Qualifications
Customer service skills Organization and multi-tasking skills, good time management, and ability to adapt to a fast-paced environment Knowledge of dealing with Insurance partners (preferred) Ability to work in fast-paced environments Knowledge of multiple estimating systems (CCC One preferred, Mitchell & Audatex) Benefits
Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401k Retirement Plan with match Referral Bonus (“Cash From Crash”) 5 Paid Holidays
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