Overview
Company: Gerber Collision & Glass
WELCOME TO GERBER COLLISION & GLASS. Gerber Collision & Glass is one of the largest collision repair companies in North America with 3+ billion in sales, over 1000 locations and 10,000+ team members across the United States and Canada. We are committed to WOW Every Customer and Be the Best. We welcome all applicants and encourage individuals with disabilities and Protected Veterans to apply.
Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates and coordinating repair needs for customers, including all communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator supports the repair facility’s KPIs by working with the team to deliver quality repairs and service.
Key Job Responsibilities
Role and Requirements
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with WOW Operating Way requirements regarding customer drop-offs, repair planning, customer communication and delivery
Communicate all customer requests and needs to appropriate team members
Provide positive energy when greeting customers in person and on the phone
Understand all required insurance programs and procedures
Participate in daily production walks with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meetings (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store’s KPIs by maximizing role performance
Uphold the company's Core Values: Honesty, Integrity & Respect
Education and/or Experience Required
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s with minimum of 1 year experience
Must be willing to complete I-CAR Training
Valid Driver’s License
Required Skills/Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s minimum of 1 year experience
Must be willing to complete I-CAR Training
Valid Driver’s License
Please note, this job description is not designed to cover every duty or responsibility and may change at any time with or without notice.
The physical demands of the job must be met to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success Gerber offers comprehensive benefits, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit GerberCareers.com to learn more about our company.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Must have Michigan Mechanics License
#INDNORTH
#J-18808-Ljbffr
WELCOME TO GERBER COLLISION & GLASS. Gerber Collision & Glass is one of the largest collision repair companies in North America with 3+ billion in sales, over 1000 locations and 10,000+ team members across the United States and Canada. We are committed to WOW Every Customer and Be the Best. We welcome all applicants and encourage individuals with disabilities and Protected Veterans to apply.
Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates and coordinating repair needs for customers, including all communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator supports the repair facility’s KPIs by working with the team to deliver quality repairs and service.
Key Job Responsibilities
Role and Requirements
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with WOW Operating Way requirements regarding customer drop-offs, repair planning, customer communication and delivery
Communicate all customer requests and needs to appropriate team members
Provide positive energy when greeting customers in person and on the phone
Understand all required insurance programs and procedures
Participate in daily production walks with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meetings (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store’s KPIs by maximizing role performance
Uphold the company's Core Values: Honesty, Integrity & Respect
Education and/or Experience Required
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s with minimum of 1 year experience
Must be willing to complete I-CAR Training
Valid Driver’s License
Required Skills/Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s minimum of 1 year experience
Must be willing to complete I-CAR Training
Valid Driver’s License
Please note, this job description is not designed to cover every duty or responsibility and may change at any time with or without notice.
The physical demands of the job must be met to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success Gerber offers comprehensive benefits, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit GerberCareers.com to learn more about our company.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Must have Michigan Mechanics License
#INDNORTH
#J-18808-Ljbffr